At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
About the Team
Our Operations Enablement & Automation team partners with Operations Services (OS) business lines to drive strategic transformation across end‑to‑end processes. We act as trusted advisors—guiding discovery, consulting on opportunities, and delivering technology‑enabled solutions that improve efficiency and operational excellence.
As a Business Technology Analyst, you will serve as the key connection point between business stakeholders and internal/external product teams. We operate as a full lifecycle solutions team, leading requirements, design, development coordination, testing, deployment, and ongoing support of the automations we deliver.
What You’ll Do
In this role, you will combine business insight with technical acumen to identify needs, shape automation solutions, and drive successful delivery. You will:
- Conduct research, analysis, and process reviews to identify automation opportunities and solution enhancements
- Facilitate discovery sessions and interviews with business users to understand requirements and upcoming needs
- Translate business requirements into clear, actionable specifications for development and product teams
- Coordinate development activities and lead testing efforts—including test planning, scheduling, issue tracking, and results reporting
- Prepare project documentation, status updates, and implementation plans
- Support problem resolution, evaluate releases, and ensure smooth deployment and adoption
- Build strong cross‑functional relationships, foster collaboration, and drive stakeholder alignment throughout delivery
Basic Qualifications
- Bachelor’s degree or equivalent professional experience
- Eight or more years of hands‑on project management experience
Preferred Skills & Experience
- Strong ability to analyze business needs and facilitate discovery sessions, including agenda planning, requirements gathering, and stakeholder communication
- Deep knowledge of project management methodologies and testing practices
- Experience developing test plans, coordinating test schedules, and tracking test execution
- High proficiency with Microsoft Office and standard business applications
- Excellent interpersonal, written, verbal, and presentation communication skills
- Strong leadership, negotiation, and relationship‑building capabilities
- Proven problem‑solving strengths and experience collaborating in cross‑functional teams
- Demonstrated ability to influence stakeholders, navigate resistance, and drive outcomes
Additional Considerations
This role requires working from a U.S. Bank location three (3) or more days per week.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.
