At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
As Operations Manager, you will:
- Lead and inspire the MFM and Boarding teams, ensuring high performance and engagement.
- Own and deliver on core KPIs related to productivity, quality, SLA adherence, and customer satisfaction.
- Collaborate with cross-functional stakeholders to align operations with strategic goals.
- Identify and implement process improvements, simplifications, and automation opportunities.
- Foster a culture of employee development, coaching, and career growth.
- Ensure compliance with internal policies and external regulations.
Key Responsibilities
- Manage day-to-day operations across MFM and Boarding functions.
- Monitor and report on team performance, driving accountability and results.
- Lead operational reviews and contribute to strategic planning.
- Partner with technology and process teams to implement automation and digital tools.
- Drive change management and support transformation initiatives.
- Promote a collaborative, inclusive, and high-performing team culture.
What We’re Looking For
- Minimum 3 years of experience in people management, preferably in operational or shared services environments.
- Proven track record in process optimization and delivering measurable efficiencies.
- Fluent English (C1/C2) – both written and spoken.
- Strong interpersonal and communication skills – able to influence and build trust across teams.
- Experience in stakeholder management and cross-functional collaboration.
- Knowledge of Kaizen, Lean, or Six Sigma methodologies is a strong asset.
- Analytical mindset with a focus on data-driven decision-making.
Hybrid/flexible schedule Location Expectations;
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
