Description
Introduction
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:
Intake Assessment Evaluator II
HCA Florida North Florida Hospital
Benefits
HCA Florida North Florida Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
We are seeking an Intake Assessment Evaluator II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications
The Intake Assessment Evaluator in conjunction with the Program Director and Intake Assessment Coordinator coordinates the pre-admission assessment process and provides clinical assessments for potential patients. Also, assists with community education with clinical issues and participates with community events such as health fairs. The Intake Evaluator responds to all calls for information, referral of patients, and inquiries about services offered and assists callers with accessing the most appropriate level of service and service provider to meet the needs of the patient.
- The intake assessment evaluator will respond to all calls for psychiatry services responding appropriately to the identified needs of the caller and patient. Patient calls will be prioritized based on the level of need of the patient. Insures EMTALA compliance at all times and reports any concerns to the program director immediately.
- Coordinates communication related to all assessment and admission activities, insures rapid throughput for the emergency department, requests additional resources when needed based on volume, and works with the medical staff to move patients to disposition quickly.
- Responds to calls for assessments in the emergency department within 15 minutes and initiates the requested assessment as soon as possible and no later than 60 minutes from the initial request. Implements a back up procedure when the 60 minute time frame cannot be met due to heavy volume.
- Works with inpatient nursing staff to insure an appropriate bed is available for patients coming in including moving patients as needed to make beds available quickly.
- Intake coordinator is responsible to document all calls coming in regardless the outcome in the approved format. Any staff member providing intake services will document all calls according to the system the intake coordinator has in place.
- Intake coordinator is responsible to provide education and support related to emergency detention procedures, intervention as needed, completion of paperwork, and addressing process concerns with the emergency department director and medical staff to insure compliance with all regulatory requirements.
- Works collaboratively with behavioral health sales team to provide data, assure accurate referral data management, and includes sales team members in team meetings as needed.
- Completes assessments in a timely manner – 90 minutes or less on average •Chart review 15-20 minutes •Interview 20-30 minutes •Documentation 20-30 minutes
- Demonstrates ability to set priorities.
- Demonstrates good judgment in handling situations not covered by verbal or written instructions. 1
- Follows established policy and procedures in performing job functions.
- Interacts and communicates with others in a way that promotes a positive and cooperative work environment.
- Channels concerns appropriately.
- Provides input, suggestions and support appropriately.
- Demonstrates a thorough knowledge of work practices.
- Ensures patients rights and confidentiality.
- Able to assess and reassess needs of patients.
- Provides on and off site clinical assessments for potential patients to the program.
- Works collaboratively with hospital departments to assist managing behavioral health assessment needs.
- Participates as an active member of the multi-disciplinary team.
- Provides ongoing education to patients and families as needed.
- Provides resources and support for patients before, during and after treatment.
- Coordinates and participates with appropriate interested parties and physicians through the patient referral inquiry, admission, treatment and discharge process.
- Models and trains other behavioral health team members on managing and tracking inquiry calls.
- Tracks and reports on all key indicators related to calls, assessment, admissions.
- Performs other duties as assigned by Program Director.
ADOLESCENT
- Facilitates visitation of friends and family.
- Observes for cues of substance abuse, depression and eating disorders.
- Provides accurate information, reassurance and support when there is anxiety regarding potential altered body image. Encourages questions.
- Recognizes the patient/s needs to assert independence, reluctance to express dependence needs and anxiety about hospitalization.
ADULT
- Recognizes potential for increased stress related to dependency needs of others; i.e., children and elderly parents.
- Assesses altered perceptions resulting from change from independence and productive status to dependence and curtailed productivity.
- Recognizes anxiety regarding potential changes in body image and lifestyle resulting from illness.
GERIATRIC
- Identifies increased physical/emotional dependency needs and availability of support networks.
- Assesses potential for compromised skin integrity and initiates preventative measures when needed.
- Determines increased risks for nutritional deficiencies.
- Notes changes in elimination patterns.
- Identifies increased sensitivity to climate changes.
- Determines presence of disabilities affecting mobility or sensory acuity.
ALL AGE GROUPS
- Assesses potential for increased educational needs due to compromised ability to comply with therapy and interventions.
- Completes admission assessment and reassessments within designated time frames per policy.
- Responds promptly and accurately to meet patient’s needs.
- Demonstrates ability to modify interview technique to assess/identify physical, psychological and educational needs.
- Provides for safety measures.
- Ability to involve patient/family/significant other in decision making related to patient care.
PROFESSIONAL RESPONSIBILITIES
- Cooperates with other health team members in achieving common goal of quality health care.
- Assumes responsibilities for quality care.
- Adheres to legal responsibilities as written in The State of Florida Nurse Practice Act as applicable to position.
- Demonstrates clinical knowledge of behavioral health services and maintains the highest quality of comprehensive patient care.
- Utilizes knowledge of growth and development, psychopathology, and psychosocial systems.
- Has an accurate knowledge of psycho-dynamics and therapeutic processes as demonstrated by effective intervention and resolution of problems as they occur, and communication of the processes to others.
- Has a comprehensive knowledge of existing policies and procedures and utilizes the standards stated as evidenced by independent functioning and carrying out the philosophy of the Behavioral Health Services Department.
- Demonstrates behavior that is consistent with leadership.
- Demonstrates good organizational skills based on the needs of the patients and program as evidenced by following through on assigned tasks in a smooth and effective manner and determining priorities.
- Demonstrates a professional attitude and emotional stability when coping with stress, accepting guidance and evaluating own performance.
- Acts as a role model, by utilizing professional standards, motivating peers and co-workers, stimulating growth and development in others.
- Responsible for maintaining upgraded knowledge in behavioral health by engaging in activities that will enhance current knowledge base.
- Attends unit meetings as specified by Program Director in order to receive current information.
- Complete all competency requirements in a timely manner.
- Helps promote Behavioral Health Program through referral development and community education events as assigned by Program Director.
PATIENT/FAMILY EDUCATION:
Provides patient/family education as per department and hospital policy and procedure.
- Assesses patient/family/significant other’s learning needs, abilities and readiness to learn. Identifies barriers to learning, such as language or culture. Integrates this information into the patient’s intake assessment.
- Identifies and documents patient/family/SO’s education needs in collaboration with other disciplines and incorporates into the intake assessment.
- Documents patient/family education and provides educational materials as appropriate.
- Collaborates with other health care providers in education patients and families to behavioral health services.
What qualifications you will need:
- Basic Cardiac Life Support must be obtained within 30 days of employment start date
- Nonviolent Crisis Intervention must be obtained within 30 days of employment start date
- Other-Fingerprint Required
- Masters Degree
- (LPC/LMHC) Licensed Professional/Mental Health Counselor, or (LCSW) Clinical Social Worker
HCA Florida North Florida Hospital is a 523-bed, full-service medical and surgical acute care center. For over 49 years, we have served North Central Florida. We offer comprehensive cardiovascular care, oncology, orthopedics, and neurosciences. We offer minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment. Other services that we provide include women’s health and wound therapy. We are fully accredited by the Joint Commission and certified as a Comprehensive Stroke Center. Our hospital has an Accredited Chest Pain Center by ACC (American College of Cardiology) and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. We are committed to patient safety and quality of care. We have received the highest scores available in recognition of this commitment.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Intake Assessment Evaluator II opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
