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Serve as the Subject Matter Expert, administrator, and trainer on core Legal Operations tools with Onetrust and Docusign being the primary focus.
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Establish, deactivate, and troubleshoot accounts with appropriate permissions
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Manage, maintain, triage, and improve internal processes for group email addresses and inboxes under Legal Operations.
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Troubleshoot system and access issues; serve as the first line of defense between the user and issue; coordinate and lead issue resolution through a combination of internal and external resources.
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Assist in evaluating new workflow requests and new system features
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Manage connections with other repositories and data feeds; serve as conduit and coordinator with other technical resources as required.
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Routinely engage user base for feedback.
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Grow to oversee additional systems that come under the control of Legal Operations.
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Assist on various engagements and improvement projects for RTX with focus on Legal, Contracts, & Compliance.
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Support and update internal LCC websites and SharePoint sites.
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Travel up to 15%.
Qualifications You Must Have
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Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
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Prior experience with platforms and systems under Legal Operations.
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Ability to work independently or as part of a cross-functional team to research issues, drive enhancements, and bring to closure.
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Prior experience analyzing data and error reports to identify trends.
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Experience with serving a systems administrator of web-based legal services and systems.
Qualifications We Prefer
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Paralegal, law firm, or in-house legal experience.
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Strong interpersonal skills with the ability to coordinate with various groups within RTX Legal, Contracts, & Compliance, RTX Enterprise Services, and, when necessary, outside providers.
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Strong preference for direct and current administrative experience addressing tools and systems focused on legal services.
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Experience supporting legal, contracts, global trade or ethics functions in a large enterprise.
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Flexible, cooperative, and collaborative; demonstrated ability to adapt.
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Excellent verbal and written communication skills.
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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