About the Team
DisneyAdvertising:
The Disney Advertising portfolio covers world leading brands within The Walt Disney Company's entertainment segment and related film, television, and streaming businesses. This includes family favorites Disney, Pixar, Marvel, & Lucasfilm, general entertainmentnetworks likeABC,Hulu,ESPN, National Geographic, and our flagship streaming product, Disney+.
WithintheDisney Advertising EMEAorganization,theBusiness Operationsteamserves as the coreregionalsales support group, ensuring strategic alignment and operational efficiencyacross the region. Key functions include media planning & campaign management (Client Services), ad tech & vendor oversight (Specialized Operations)andforecasting & reporting (Revenue & Yield Management). These teams define policies, build processes, enable capabilities, and manage daily workflows that support Sales success.
TheProgrammaticOperations Manager will play a pivotal role within the London-based EMEA Ad Sales organization,supporting our increasinglyautomated and addressable streaming video business. Collaborating closely with Sales, Operations, Technology, & Legal teams, the role’s primaryobjectivewill be to driverevenue growthby triagingprogrammaticissues and escalations, enhancing operational workflows, and deepening relationships with our ad techpartners.
The work broadly covers two key areas of responsibility:1)programmaticescalation supportto enableefficientcampaign delivery and 2)ad techpartner management tomaintainandenhancerelationships andcapabilities. In the former, the role will act as the first point of contact forescalations, troubleshootingprogrammaticissueswhilstprovidingsubject matterexpertisetobothinternaland externalcontacts. In the latter,the roleis expected to build andmaintainstrong relationships withexternaladtech partners andDisney’sinternal Ad Platforms team, improving our capabilities and processes. Success is defined as automatedand addressablerevenue growth in our streaming video business, underpinned by scalable, sustainable support mechanisms.
The candidate will bring deepexpertiseinthe adtech ecosystem and a strong understanding of thewideradvertising and mediaindustry. As a skilled relationship manager, they willalsoconfidentlyrepresentDisney Advertising to external partners and collaborate effectively across internal cross-functional teams. The ideal candidatewill becomfortable working independently on complex technical challenges and engaging at a senior level,presentingtoleadersor helpingtonegotiatelegal andcommercial terms.
A strong commitment touser experience and compliance is essential, including familiarity with GDPR, consent management platforms, and evolving privacy standards. The candidate will also stay ahead of industry trends, particularly the convergence of digital and linear advertising, positioning Disney at the forefront of the streaming video space.
This is an office-based role. 4 days working in theHammersmith, London officewith 1 day working from home (Monday or Friday).
The Opportunity &Responsibilities:
Provide frontline support to EMEA campaign management teams for issue intake and troubleshootingofbothmanaged servicecampaignsand programmatic deals
Diagnoseandresolvead delivery, ad quality, and technical issues, liaising with global Ad Platforms Technology teams asneeded
Manage andmaintainrelationships with ad tech vendors in EMEA, releasing new capabilities, improving operational efficiency, and driving revenue growth
Represent Ad Sales in compliance discussions with Legal & Privacy
Contribute tothedevelopment of data-driven technologies andboth first and third-partyaudiencetargeting/measurement solutions
Build and nurture relationships with key internal stakeholders across regions and business lines
Collaborate with global teams and act as a regional centerof programmatic advertisingexcellence for other EMEA offices, providing training and documentation for Sales and Operational personnel
Maintainacomprehensive understanding of Disney’s ad tech stack and industry developments
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds,experiencesand perspectives.
We will ensure that individuals with disabilities areprovided withthe necessary accommodations toparticipatein the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.
