About this PositionAccountable for development, quality, automation, optimization and improvement of reporting & analytics to enable CSX organization activities and business decisions, supporting an amazing customer experience. Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.
What you´ll do
- Responsible for executing and maintaining regional customer data management, systems, reporting, and analytics activities within CSX.
- Ensures data accuracy, timeliness, and reliability to support business decisions and an outstanding customer experience.
- Collaborates with internal teams to align on priorities, contribute to process improvements, and ensure smooth and efficient operations within the area of responsibility.
- Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities Support the implementation of organizational changes, processes, projects, pilots and regional best practices
- Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operation efficiencies&CX
- Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance
- Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement
- Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction.
