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Position Overview
The Lead – Payroll Operations, JLL Business Services (JBS) is responsible for overseeing end-to-end payroll operations within JLL's shared services environment. This leadership role manages payroll processing for multiple entities across various jurisdictions, ensuring accuracy, compliance, and timely delivery of payroll services. The position focuses on operational excellence, team leadership, and continuous improvement of payroll processes while maintaining strong partnerships with HR, Finance, and regional stakeholders.
Key Responsibilities
Strategic Leadership & Partnership
Execute a comprehensive JBS Payroll Operations strategy to deliver high-quality, end-to-end payroll services for global stakeholders
Collaborate strategically with HR Business Partners, Finance, Compensation, Benefits, and regional business leaders to align payroll service delivery with organizational priorities
Support JLL's agenda for offshore payroll operations and global payroll transformation initiatives
Payroll Shared Services Leadership
Lead the payroll shared services function with comprehensive oversight of payroll operational activities across the various JBS payroll teams
Responsible for strategic planning and execution of core payroll processes including multi-entity payroll processing, payroll tax compliance, regulatory reporting, and system administration
Establish and maintain service level agreements with internal clients, ensuring consistent delivery standards globally
Manage complex stakeholder relationships across diverse geographical and functional areas
Operational Excellence & Innovation
Drive continuous improvement initiatives, leveraging scale, technology, and automation to maximize payroll operational efficiency and effectiveness
Ensure regulatory compliance across multiple jurisdictions while maintaining operational consistency and adherence to local labor laws
Deliver measurable business outcomes through payroll process optimization and technology enablement
Deliver against agreed KPIs including SLAs
Team Leadership & Development
Build, lead, and develop highly capable and engaged global payroll teams to achieve best-in-class operational standards
Provide inspirational leadership and strategic direction to payroll specialists across multiple regions
Foster a culture of innovation, engagement, and continuous learning within the payroll operations function
Business Transformation & Growth
Deliver the transitioning of key payroll activities from onshore locations to centralized JBS operational centers
Partner with business leaders to grow JBS payroll operations capabilities and create new services that improve delivery and customer experience
Enable seamless payroll delivery through streamlined processes and enhanced service delivery, resolving operational challenges through effective cross-functional collaboration
Required Qualifications
Experience & Expertise
10+ years of progressive payroll operations and shared services experience with multi-regional scope
Proven track record building and leading large-scale payroll services operations across multiple business units and entities
Significant experience in offshore/shared services transitions and payroll system transformations
Deep experience with payroll systems administration, multi-jurisdictional compliance, and regulatory reporting
Leadership Capabilities
Exceptional people management skills with experience leading large, diverse, cross-functional global payroll teams
Proven ability to influence and inspire teams and stakeholders at all organizational levels
Demonstrated capability in managing complex stakeholder relationships across various business units and regions
Technical & Business Skills
Deep payroll operations subject matter expertise across multiple jurisdictions and payroll functions
Strong operational background with focus on payroll accuracy, process optimization, and continuous improvement
Outstanding communication skills (verbal, written, and presentation) with ability to engage effectively across all organizational levels
Strategic Competencies
Experience making strategic decisions aligned with business priorities while balancing operational demands
Proven capability to benchmark, analyze, and implement payroll best practices globally
Experience establishing and managing payroll service level agreements with internal clients
Location:
On-site –Hyderabad, TS
Scheduled Weekly Hours:
40
Job Tags:
JBS
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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