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Support our large‑scale S/4HANA landscape and its supporting applications
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Focus on sustaining day‑to‑day IT operations through ServiceNow and ITSM practices
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Manage relationships with Managed Service Providers (MSPs)
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Support the stability and governance of our Azure‑based infrastructure
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Drive operational excellence by maintaining documentation, ensuring strong vendor performance, and supporting reliable, well‑governed services across hybrid environments.
What You Will Do:
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Support the sustainment of large‑scale S/4HANA environments and supporting applications in partnership with MSPs or RISE with SAP providers.
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Sustain IT operations using ServiceNow and ITSM practices, ensuring smooth service delivery and governance
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Own vendor relationships, tracking SLAs, KPIs, and driving accountability across managed service providers
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Develop and maintain documentation of system processes, procedures, and IT governance standards
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Strong understanding of identity and access management (IAM), including Active Directory and Azure AD
Qualifications You Must Have:
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Minimum of 8+ years’ experience with ServiceNow and IT Service Management (ITSM) processes and a bachelor’s degree in Computer Science, Technology, Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree
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IT Operations experience, overseeing infrastructure, service management
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Vendor management experience, with a proven track record of holding third‑party providers accountable
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Oversee Azure cloud environments and IT operations, with a focus on governance, vendor management, and resilience
Qualifications Preferred:
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Experience supporting SAP or SAP S/4HANA environments
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Familiarity with Active Directory and identity/access management (IAM)
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Understanding of basic networking fundamentals (routing, firewalls, authentication).
Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:
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Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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