Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Fraud Product Manager
About your role:
The Fraud Product Manager position is responsible for supporting new product development and ensuring growth of existing products to serve financial institutions as they work to balance fraud losses while maintaining consumer confidence to spend. This position is integral to our success in delivering the best-in-class card fraud solutions to our customers. The Fraud Product Manager will develop and lead new product initiatives as well as drive the tactical direction of the assigned card fraud product set.
What you’ll do:
- Own and drive the card fraud product strategy for existing and new products
- Drive product development for Fiserv Card fraud solutions, engaging with technical partners to facilitate change with accuracy.
- Establish yourself as the go-to-person for the Fraud product strategy
- Closely monitor market trends and competitor activities in the fraud and security space
- Identify market opportunities that protect and extend competitive differentiators and act appropriately by improving current Fiserv card fraud product features where needed
- Collaborate with Marketing, IT and Sales to drive effective product visions and solutions
- Act as CEO of your product set, managing the processes across business units to ensure that the consumer experience using the tools is optimal.
- Work closely with senior leadership providing status, actions plans and recommendations
- Build strong relationships with Fiserv processed Issuers, understanding their business needs and ensuring the right Fiserv solution set is provided to meet their card fraud needs.
- Create business cases to justify development, illustrating the benefit well.
- Lead technical and non-technical cross-functional teams through product planning, development, test planning and product launch
- Manage 3rd party solutions and partners where applicable to ensure performance expectations are met.
- Establish and monitor key metric reports.
- Ensure a pristine control environment.
- Collaborate with internal partners in Compliance, Legal, Service, Implementations, Conversions, Sales, Relationship teams and Training to ensure the product set is understood and supported.
- May be required to be a people manager.
Experience you'll need to have:
- Bachelor's Degree is preferred or equivalent work experience, and a minimum of 3 years’ experience in the Issuing Card Fraud space.
- The ability to articulate the product vision and value proposition both internal and externally, to all levels.
- Communicate technical concepts and requirements clearly to both IT and business resources.
- Excellent problem-solving, analytical, and influencing skills, with proven ability to take initiative and build strong, productive relationships.
- Detail-oriented with superior organizational skills balancing multiple projects, deadlines, and requests.
- Proficiency in Microsoft Office tools
- Excellent verbal, written and presentation skills
- Shown success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction.
- Proven problem solving skills from problem assessment to solution selection.
- Ability to identify alternatives and make contingency plans.
- Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities.
- Proven ability to thrive in a fast paced, dynamic environment.
- Ability to handle multiple projects and assignments.
Experience that would be great to have:
- Prior experience in Vendor management, including negotiations with third party vendors
- People leadership skills, team management
How you'll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Travel: This role requires regular travel (10 - 25%).
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
Salary Range
$120,000.00 - $198,000.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
