Company
ROCHE BOBOIS is one the largest and most famous contemporary European furniture companies.
The North American branch operates 35 stores. Learn more at our web site: www.roche-bobois.com.
Job Offer
Job Title: Customer Service Specialist
Supervisor: Logistic Manager
Location: Roche Bobois Warehouse
2310 E Gladwick St, Rancho Dominguez, CA 90220
Schedule: Monday to Friday from 7 a.m. to 3.30 p.m.
Job Description
We are looking for a customer-oriented service representative. A customer service representative, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Qualifications
- Customer Service: 3 years (Required)
- High school or equivalent (Preferred)
- Excellent written and oral communication skills
- Ability to multi-task and critical thinking to solve problems
- Competency with computer skills, Microsoft Office
- Ability to work independently and at fast paced environment
- Able to provide basic technical support or troubleshoot client's problems.
Responsibilities
- Daily delivery reports for each showroom
- Identify and assess customers’ needs to achieve satisfaction
- Work with European factories to find solutions
- Coordinate and work with other departments such as repair technicians and warehouse team for technical or order issues
- After-sale issues follow-up with clients and showrooms
- Searching for third party company/technicians in the U.S.
- File after-sale issue reports in corporate system and internal system
Benefits
- Health, dental and life insurance
- Paid Time Off
- Paid Holiday
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Experience:
- Customer service: 1 year (Required)
- Case management: 1 year (Required)
Work Location: In person
