Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
We are seeking a Product Manager 2 / Senior Product Manager to help shape intuitive, high‑impact product experiences across a dynamic and evolving portfolio. This role partners closely with engineering, UX, and subject matter experts to translate complex technical and business needs into clear, actionable product solutions. Ideal candidates excel in structured problem‑solving, cross‑functional collaboration, and leveraging AI‑assisted tools to accelerate discovery, delivery, and continuous improvement.
Job Description
The Product Manager 2 plays a critical role in translating complex technical capabilities and business workflows into clear, intuitive product experiences. This role requires strong collaboration across engineering, UX, data science, and subject matter experts to ensure solutions are both technically feasible and meaningfully aligned to customer and business needs. The ideal candidate combines deep technical fluency, strong product delivery skills, a user‑centered mindset, and advanced use of AI‑assisted productivity tools.
This role is based in our downtown Philadelphia
Comcast Technology Center..
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future
Core Responsibilities
Customer & Market Insight
- Internalizes and represents the voice of the customer across the product lifecycle, ensuring customer needs and real‑world workflows guide product decisions.
- Engages directly with users, SMEs, and operational partners to validate assumptions and uncover edge cases or unmet needs.
- Performs competitive analysis and market research to maintain an up‑to‑date view of trends, competitor capabilities, and market shifts.
Technical Translation & Requirements Definition
- Translates system capabilities, data flows, and technical constraints into clear product requirements and user experiences.
- Evaluates technical feasibility, tradeoffs, and implementation approaches in partnership with engineering, architects, and data scientists.
- Drafts and manages epics, user stories, acceptance criteria, use cases, and supporting documentation (e.g., business requirements, executive summaries, M&Ps).
- Conducts capability gap analysis and feasibility assessments to define what is desired vs. what is technically attainable.
User Experience & Workflow Design
- Partners closely with UX designers to define intuitive, efficient workflows that balance user needs with system realities.
- Contributes to wireframes, prototypes, and workflow models to ensure clarity, usability, and reduced complexity for end users.
- Leads concept design for end‑to‑end customer experiences, including expected lifecycle costs and operational considerations.
Execution‑Driven Product Delivery
- Breaks down product vision and opportunities into executable work: epics, stories, and backlog structures.
- Actively participates in backlog refinement, sprint planning, and delivery touchpoints to ensure alignment and progress.
- Coordinates with engineering and UX throughout development to validate that outputs meet intent and quality standards.
- Manages change requests and validates downstream deliverables, including conducting or supporting business acceptance testing.
Strategy, Financials & Product Planning
- Contributes to product vision and strategy across the team and broader organization.
- Participates in planning for enhancements to product content, features, pricing, and packaging.
- Supports budgeting and variance analysis for product performance to identify risks, opportunities, and areas for optimization.
Advanced Copilot & AI‑Assisted Product Workflows
- Leverages AI‑powered tools (e.g., Microsoft Copilot) to accelerate product discovery, synthesis, documentation, and delivery.
- Uses AI to identify themes, risks, gaps, and opportunities across stakeholder inputs.
- Applies strong judgment to validate and refine AI‑generated content, ensuring alignment with business, technical, and user experience goals.
- Continuously experiments with AI tools to improve personal and team productivity.
Outcome‑Oriented Mindset
- Measures success through customer adoption, usability, operational efficiency, and overall business impact—not just feature completion.
- Incorporates feedback and learning into iterative improvements to deliver meaningful, measurable outcomes.
Qualifications:
- 5–8 years of experience in Product Management or a related technical product role.
- Ability to translate complex technical concepts, data flows, and system capabilities into clear product requirements and user‑centered experiences.
- Hands‑on experience writing epics, user stories, acceptance criteria, and product documentation for development teams.
- Strong collaboration skills with engineering, UX, data science, and subject matter experts.
- Experience contributing to workflow design, wireframes, prototypes, or usability improvements.
- Skilled at breaking down ambiguous problem spaces into structured product opportunities and actionable work.
- Proficiency with AI‑powered tools (e.g., Microsoft Copilot) to accelerate discovery, documentation, and product delivery.
- Strong analytical and communication skills, including the ability to explain technical concepts to non‑technical audiences.
- Experience participating in backlog refinement, sprint ceremonies, and cross‑functional delivery activities.
- Demonstrated focus on outcomes such as usability, efficiency, adoption, and business impact.
- Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or a related field, or equivalent experience.
- Advanced degree (e.g., MBA, MS) is a plus but not required.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Product Requirements; Product Development; Product Management; Product Vision; Agile Methodology
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
