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Lead the creation, documentation, and ongoing refinement of Standard Operating Procedures (SOPs) to ensure consistent and efficient execution of GRC processes.
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Develop and execute a long-term GRC policy and standards management strategy in alignment with organizational goals.
Define and Monitor SLAs and Performance Metrics:
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Collaborate with stakeholders to define, document, and monitor Service Level Agreements (SLAs) for customer-facing and internal services, ensuring alignment with business needs.
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Leverage tools like Power BI to design and publish dashboards that provide visibility into SLA performance, process efficiency, and key metrics.
Drive Process Maturity and Automation Opportunities:
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Engage with GRC stakeholders to understand workflows and data needs.
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Assess the maturity of current processes and suggest/facilitate improvements to enhance operational efficiency, compliance, and cybersecurity outcomes.
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Recognize opportunities for process automation. Identify relevant policies and collect requirements for prioritization and capture by GRC Ops/Analytics & Automation.
Facilitate Stakeholder Adoption and Collaboration:
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Partner with cross-functional teams to ensure the seamless rollout and adoption of new processes and automated workflows, minimizing disruption and ensuring alignment.
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Act as a liaison between stakeholders to align standards, processes, and service delivery with business objectives.
Develop and Deliver Training Programs:
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Create and implement training plans to educate teams on updated SOPs, process improvements, and tools, driving compliance and operational excellence.
Enhance Customer Satisfaction and Service Delivery:
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Continuously evaluate customer feedback and performance metrics to identify and implement improvements that enhance service delivery and stakeholder satisfaction.
Leverage CORE tools to champion and facilitate continuous improvement.
Qualifications You Must Have:
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Typically requires a University Degree or equivalent experience and a minimum 10 years of experience, or an Advanced Degree and a minimum 7 years experience.
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7+ years of experience in governance, risk, compliance, process improvement, or a related field with at least 5 years in a leadership role.
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Experience in developing, documenting, and managing standards, Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and related process documentation.
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Work experience must include Information Technology, digital policy management, digital governance, cybersecurity, or a related discipline.
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Experience in tools such as Power BI or similar analytics platforms for reporting and dashboard creation.
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U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Qualifications We Prefer:
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Demonstrated ability to lead process improvement and organizational change initiatives.
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Demonstrated executive presence and influential leadership capability with the ability to interact with senior levels of leadership, including customers and peers across RTX.
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Strong understanding of process optimization methodologies.
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Ability to communicate with all levels of management verbally and written, facilitate effective meetings, build effective working relationships and partnerships, and possess strong interpersonal skills.
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Ability to meet deadlines and adjust to changing priorities.
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Strong team player, with ability to collaborate remotely.
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Demonstrated ability to think strategically, analytically, creatively problem solve/troubleshoot, with the ability to exercise good judgement.
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Certifications such as ITIL, Six Sigma, PMP, or related process improvement credentials.
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Familiarity with GRC frameworks.
What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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