Date Posted:
2026-02-19Country:
United States of AmericaLocation:
US-CT-REMOTEPosition Role Type:
RemoteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance Type:
None/Not RequiredSecurity Clearance Status:
Not RequiredPratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
The Pratt & Whitney Digital Technology team has an exciting* *remote opportunity available for a highly skilled Dynamics 365 Developer.
What You Will Do:
We are seeking an experienced Dynamics 365 Developer to expand and enhance our Customer Engagement (CE) and Case Management capabilities.
This role will focus on designing, developing, and optimizing solutions within our Dynamics 365 platform to support enterprise-scale customer service operations.
Responsibilities:
- Design, configure, and customize Dynamics 365 Customer Engagement solutions, with a focus on Case Management.
- Develop plug-ins (C#/.NET) and client-side customizations (JavaScript).
- Build automation and integrations using Power Automate, Power Apps, Power Pages, and Azure services.
- Partner directly with Product Owners and business stakeholders to refine user stories and deliver high-quality solutions in an agile environment.
- Support ongoing platform enhancements, integrations, and production stability.
What You Will Learn:
- Deep expertise in enterprise-scale Dynamics 365 CE and Case Management implementations.
- Advanced design patterns for extending D365 using the Microsoft Power Platform and Azure services.
- Best practices for building scalable, secure, and supportable solutions within a governed enterprise environment.
- Exposure to cross-functional business domains supported by Sales, Marketing, Field Service, and Customer Engagement platforms.
- Agile product delivery including backlog management, story refinement, and stakeholder engagement.
Qualifications You Must Have:
- Bachelor’s degree in computer science, Management Information System, Information Technology, or related technical field and 8+ years of hands on hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE); OR an Advanced degree in computer science, Information Technology, Data Science, or a related technical field and 5+ years of hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE).
- Demonstrated experience implementing and enhancing Case Management or Customer Service modules within D365.
Strong proficiency in:
- C# and .NET for plug-in development.
- JavaScript for D365 form and UI customizations.
- Power Automate (cloud flows and integrations).
- Experience integrating D365 with Azure services and external systems.
- Solid understanding of D365 architecture, data model, security model, and solution layering.
- Experience working in an Agile/Scrum environment with active participation in backlog refinement and sprint delivery.
- Ability to translate business requirements into technical designs and scalable platform solutions.
- Strong written and verbal communication skills with the ability to collaborate directly with business stakeholders.
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Qualifications We Prefer:
Familiarity with Copilot capabilities within Dynamics 365 Customer Engagement, including:
- Copilot for Customer Service (AI-assisted case summaries, suggested responses, knowledge recommendations).
- Configuration and governance of generative AI features within D365.
- Prompt configuration and responsible AI enablement within enterprise environments
- Leveraging Copilot Studio to extend conversational experiences
- Strong proficiency in Power Pages (portal configuration and customization)
Experience integrating D365 CE with:
- Microsoft Dataverse advanced configurations.
- Azure Functions, Logic Apps, Service Bus, or API Management.
- External customer portals or omnichannel solutions.
Microsoft certifications such as:
- MB-230 (Dynamics 365 Customer Service).
- PL-200 (Power Platform Functional Consultant).
- PL-400 (Power Platform Developer).
- Experience supporting highly available, mission-critical customer-facing systems.
- Ability to mentor junior developers and contribute to platform standards and architectural best practices.
Learn More & Apply Now:
What is my role type?
In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Remote: Employees who are working in Remote roles will work primarily offsite (from home).
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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