About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset.
- Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions.
- Build customer relationship by supporting enquiries; Collect feedback & identify opportunities to drive CSAT, including regular visits.
- Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction.
- Support the implementation of organizational changes, processes, projects, pilots and regional best practices.
- Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement.
- Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction
