About this Position
Henkel Consumer Brands hold leading market positions worldwide and its Brand name product business is continuously developing. Operating within both Retail and Professional Industries our Brands and products are used by widely every day. You will embark on 3 functions in rotation: Customer Excellence, Logistics and Demand Planning.
What you´ll do
Customer complaints & claims management:
- Customer interaction and ad-hoc analysis during inbound emails; monitoring cases managed in GBS+ (Shared Service Centre)
- Be customers ‘counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc)
- Help drive improvements in the team’s performance
- Using analysis and insight, highlight key trends and possible improvements
- Work within company practice/guidelines and compliance
- Opportunity to work independently, while provided with the necessary team support
Logistics:
- SAP support for Logistics Operational Fundamentals (Rework , Purchase orders etc)
- Electronic Data Interface (EDI) management
- Monitoring/Reporting on Key Supply Chain Metrics
SKP Professional :
- Returns Management / Urgent shipment coordination
Demand Planning:
- Support in Demand reviews – PowerBI/MS office
- Out of stock report managements
- Supporting Project Implementation Manager in all the steps of project
- Managing product lifecycle in the SAP
