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Job Summary
At Xfinity, we’re redefining what it means to connect with customers—digitally, socially, and experientially. As a Senior Manager of Product Management for Experience & Platform, you’ll play a pivotal role in executing our social and forums strategy, driving platform excellence, and delivering community experiences that are responsive, inclusive, and world-class. Responsible for defining product and experience requirements, prioritizing feature development, managing a product roadmap, and working cross–functionally to launch experiences. Under general direction, leads projects and oversees day–to–day responsibilities of managers performing various tasks in same business function. Clarifies direction; keeps actions aligned and on track.
Job Description
Roadmap leadership:Turn an evolving strategy into an actionable, sequenced roadmap across owned communities and third-party social channels, includingidentifyingand planning for expansion into new channels.
End-to-end delivery:Drive day-to-day product cycles from discovery through launch, ensuring features and operating changes improve customer resolution, engagement, sentiment, and community health.
Cross-functional execution:Serve as the primary product liaisonbetweenAnalytics, Content, Design, Engineering, and Assisted Service Operations to execute the forums/social digital strategy.
Customer intelligence mindset:Translate customerbehaviors and painpoints intoactionable insights, opportunity sizing, and prioritized interventions—and partner with analytics teams toensure the right data infrastructure exists to capture, analyze, and reuse those signals.
Experience and Platform Requirements– Identifyand documentuser storiesand acceptance criteriafornew functionality that should be added to the core platform. Ensure requirements are documented to reflect our commitment to privacy, security, inclusivity, accessibility, sustainability, reliability and ethical design.
Measurement + scorecards tied to service outcomes:Establishbenchmarks, dashboards, and a scorecard tying community/social performance to customer service outcomes and LLM visibility; partner with analytics and experimentation teams to instrument, test, and prove impact.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Business Values; Proactive Behavior; Customer Feedback; Backlogs; Prioritization
Salary:
Pay Range: This job can be performed in Colorado, Illinois, Maryland, and Minnesota with a Pay Range of $108,621.94 - $179,226.19
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
