Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Client Program Manager
What does a successful Senior Client Program Manager do at Fiserv?
As a Senior Client Program Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will also serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.
What you will do:
Champion and execute client delivery and service processes to manage client initiatives
Champion voice of the customer feedback for end-to-end client satisfaction and engagement
Develop strong client relationships and identify opportunities to better support their business objectives
Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success
Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process
Map out and execute strategies that will enable scaled adoption of products across key customers
Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery
What you will need to have:
Bachelor's degree in business, operations or a related field required.
9+ years of experience in business and IT program and project management
5+ years of experience in the Financial Services Industry preferred
Shown success in effectively driving delivery
Working understanding of business financial practices and accounting
Strong experience in data-driven management, metrics and reporting
Excellent ability to lead and motivate teams of 10+
What would be great to have:
Extensive and solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs
Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
Solid thought leadership and the ability to influence others through collaborative efforts
An ability to quickly establish credibility and rapport with a broad set of constituencies
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
