Richardson - Texas - United States of America
About The Role
We are seeking an experienced and detail-oriented People Associate to join our People Service Center. As a Tier 1 support agent, you will be the first point of contact for employees, managers, and leaders seeking assistance with People-related inquiries. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering high-quality service. Additionally, the Senior People Support Specialist will mentor and guide junior team members, ensuring consistent and efficient service delivery.
What You’ll Do
- Respond to People-related inquiries via phone, email, or case management tools with empathy and professionalism.
- Provide accurate and timely information on People policies, procedures, and programs.
- Assist in resolving employee concerns, escalating complex issues to Tier 2 or subject matter experts as needed.
- Maintain detailed and accurate case notes in the case management system.
- Update and manage employee records in the HR Information System (HRIS).
- Support key People processes such as onboarding, benefits administration, and employee data changes.
- Collaborate with cross-functional People teams to ensure consistent and efficient service delivery.
- Contribute to process improvement initiatives to enhance the employee experience.
- Mentor and guide junior customer service agents, providing training and support as needed.
- Lead special projects and initiatives to improve service delivery and customer satisfaction.
- Demonstrate and promote CBRE RISE values in all interactions.
What You'll Need
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- High School Diploma or GED with 2 years of job-related experience.
- Call center experience highly preferred.
- Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced organizational skills with an inquisitive mindset.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with HRIS platforms (e.g., Workday, PeopleSoft) and case management tools (e.g., ServiceNow) is a plus.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a collaborative, fast-paced environment.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Service line: Corporate Segment
