Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
IT Support Specialist (Military Transition Program)
SSU is a strategically focused, innovative organization that provides world-class services and customizable modular construction to our government and commercial clients. We are a solutions-based company that is veteran owned and operated by military-minded professionals with decades of special operations and intelligence experience. Our team is dedicated to supporting the needs of the warfighter, providing services to both government organizations and the commercial sector. Domestically or internationally, SSU provides our client a large business experience as an SDVOSB.
We are seeking a disciplined, detail-oriented IT Support Specialist to join our technical operations team. This role is a perfect fit for transitioning service members or veterans with a background in communications (MOS 25 series, 06 series, or equivalent), electronics, or technical systems maintenance. You will be the front line of our technology infrastructure, ensuring our "mission-essential" systems stay online.
Responsibilities:
- Rapid Response: Manage technical "trouble tickets" to resolve hardware, software, and network issues for on-site and remote personnel.
- Asset Readiness: Configure, deploy, and maintain laptops, mobile devices, and peripherals (Windows/macOS).
- Identity Management: Oversee user access, security permissions, and account provisioning via Active Directory.
- Technical Training: Conduct "briefings" for new hires on system usage and cybersecurity best practices.
- Preventative Maintenance: Monitor system health, perform software patches, and ensure data integrity through routine backups.
Qualifications:
- Military Experience: Honorable discharge and a track record of technical aptitude or leadership in a high-stakes environment.
- Problem-Solving: Proven ability to troubleshoot complex systems using a logical, "adapt and overcome" approach.
- Technical Familiarity: Understanding of Microsoft 365, networking basics (TCP/IP), and hardware repair.
- Certifications: Preference given to candidates with CompTIA A+, Security+, or Network+.
Clearance: Active Secret clearance
We are committed to the success of our fellow veterans and provide access to the following:
DOD SkillBridge: Internship opportunities for service members in their final 180 days of active duty.
Mentorship: Direct reporting lines to veteran leadership who understand your transition journey.
