Career Area:
Marketing
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar’s Building Construction Products division is hiring a Customer Insights and Analytics Manager for our Services Innovation & Customer Insights organization!
Role Summary: In this role you will lead and manage customer experience insights, customer profiles, and resulting business performance data. This includes collaborating with internal teams and suppliers to collect critical insights to support the development of new service offerings in support of BCP Services growth objectives.
What You’ll Do (Job Duties)
Manage and mentor teams and associated budgets; designs enablement plans to enhance team capabilities. Participate in strategy development and implementation of marketing technology and/or marketing data tools and techniques to improve business outcomes.
Evaluate existing marketing technology and/or marketing data tools and systems capabilities; share recommendations for improvement.
Plan, prioritize, and manage customer journey maps, scope, resources, budget, and risks.
Research and recommend best practices for leveraging emerging technology and/or data products and trends to maximize customer engagement and business outcomes.
Monitor performance data landscape to identify and address themes, opportunities, and challenges faced by organizations. Provides regular guidance to developers and users to maximize growth performance.
What You Have (Core Skills)
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Top Candidates Will Also Have
Creative Experience: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Vendor/Supplier Management Experience: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).
Additional Information
Up to 20% travel
Relocation assistance available
Summary Pay Range:
$147,760.00 - $221,640.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 4, 2026 - March 17, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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