Do you want to join an organization that invests in you as a(an) Senior Provider Solutions Specialist? At Overland Park Regional Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.
Job Summary and Qualifications
The Senior Provider Solutions Specialist serves as a subject-matter expert for physician-facing technologies. They serve as an escalation point for junior level roles and physician facing technologies, assisting with resolution of issues requiring deeper knowledge, skills, or vendor/developer assistance. The role also serves as a specialist regarding process improvements, best practices, and enhancing the physician experience. They are highly skilled in training others including internal teammates and other enterprise colleagues. They actively participate in assigned projects and actionable results. The role assists in guiding team education of regulatory and governmental compliance as needed. The Senior works with an ecosystem of healthcare professionals including providers, practice staff, hospital personnel, and internal team members to provide workflow analysis, testing, training, implementation, support, and optimization technologies. They maintain collaborative relationships and engage across business units to enhance the provider experience. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and complex clinical workflows.
KNOWLEDGE, SKILLS & ABILITIES:
Organizational:
- Proven ability to organize/prioritize tasks and maintain attention to detail
- Flexibility to manage unanticipated changes and provide a positive voice during periods of change •
- Adaptable to changing environment of physician support in the healthcare industry Leadership:
- Demonstrated refined, highly-developed leadership skills
- Professional attitude and appearance
- Self-motivated and goal oriented
- Works independently; receives minimal guidance.
- Acts as a mentor and provides thought direction
- Acts as a leader within the work group. Functions as an expert for assigned applications.
Communication:
- Demonstrated ability to lead group discussions with clinical and information technology personnel, verbally and in writing
- Delivers information in a clear, concise, and compelling manner to effectively engage others and achieve desired results
- Advanced customer-facing teaching abilities
- Exchanges information across departments, organization, & enterprise. Communicates independently, with a thorough understanding of subject/topic, sharing technical expertise or providing direction/instruction.
- Self-develops a network of relationships across multiple business areas.
- Assists with elevating team and others understanding of regulatory and governmental compliance.
- Escalates questions as appropriate.
Customer Service:
- Demonstrated customer service excellence
- Broad, advanced experience in providing high-level service to providers, clinicians, & administration
- Lead discussions around providing quality customer service, orientation and/or training
Relationship Building:
- Demonstrated ability to establish and build strong relationships among all company levels, including providers and practice personnel.
- Ability to work well with others and lead focused discussions that facilitate/promote growth between business partners.
- Demonstrated fostering of positive, collaborative team culture
- Demonstrates conflict resolution abilities
Problem Solving:
- Analyze and handle multiple duties simultaneously and exhibit initiative
- Extensive understanding of workflow and how systems are used in facilities and physician practices
- Work assignments are advanced/complex in nature; accountable for all assigned projects
- Uses best practices and in-depth knowledge and experience; applies expert analytics and/or technical interpretation to provide highly creative solutions.
Clinical/Technical:
- Mature understanding of application support processes and workflows preferred
- Extensive experience supporting providers, office staff, applications, and information systems
- Broad expertise and/or understanding of information systems, technology, and integrations
- Understands and applies pertinent regulatory guidelines and government programs
- Demonstrated advanced computer skills
EDUCATION:
- Bachelor’s degree preferred or equivalent work experience.
EXPERIENCE:
- Five or more years previous experience in healthcare related field preferred.
- Proficiency in applications support, ambulatory EHR or integrated applications preferred
Benefits
Overland Park Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Provider Solutions Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
