About this role:
Wells Fargo is seeking a Specialty Software Engineer who will serve as a subject matter expert (SME) across Pega Knowledge Buddy & Coach, automation engineering, and process intelligence & discovery using Celonis and Skan.ai. This role combines specialty software development with advanced workflow engineering, process insights, and cross-functional coaching.
In this role, you will:
Process Intelligence & Analysis:
• Lead advanced process analysis using Celonis (process mining) and Skan.ai (task intelligence and discovery) to identify inefficiencies, control gaps, workflow friction, and technology bottlenecks across end-to-end processes.
• Integrate insights from Celonis and Skan.ai to inform automation strategy, continuous improvement, and operational optimization efforts.
• Monitor and mature automated workflows by reviewing performance metrics, identifying enhancement opportunities, and ensuring long‑term scalability and resilience.
Workflow, Automation & Platform Engineering:
• Lead complex initiatives across Pega Knowledge, automation frameworks, and process intelligence platforms.
• Design and implement automation solutions across Pega, APIs, event‑driven systems, and low‑code orchestration tools.
• Develop, orchestrate, and optimize cross‑platform workflows between AI and automation tools (e.g., Skan.ai, EDIP, Pega Knowledge Buddy, Pega Knowledge Coach) to ensure seamless data flow and interoperability.
• Resolve escalated issues related to Pega, Celonis, Skan.ai, integrations, and automation workflows.
Requirements & Delivery:
• Translate complex business needs into actionable technology requirements and refine the backlog with product owners.
• Collaborate with architects and principal engineers to design AI‑enabled workflows, automation patterns, and integration architectures.
• Support UAT planning and execution, validate end‑to‑end functionality, and ensure smooth deployment and hypercare stabilization.
• Design, develop, test, and implement applications, system components, utilities, and analytics solutions.
Knowledge Management & Coaching:
• Serve as SME for Pega Knowledge—including taxonomy, content architecture, workflow optimization, and governance.
• Coach product teams, analysts, and junior engineers on Pega design patterns and platform capabilities.
• Mentor less‑experienced engineers and collaborate with leaders to uplift engineering maturity.
Required Qualifications:
- 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Hands-on experience with Pega platforms.
- Pega certifications (CSA, CSSA, BA).
- Experience with Celonis and/or Skan.ai or similar task/process mining tools.
- Experience with reusable automation components and enterprise integrations.
- Analytical skills and familiarity with operational excellence.
- Understanding of task mining & masking configurations.
- Strong Process Design and Object Driven process modeling, including BPMN 2.0 knowledge
- Proficiency in process analytics, workflow analysis, and productivity studies.
- Ability to read and interpret system logs, user-activity capture, or desktop-analytics outputs.
- Familiarity with LLM-driven insights and continuous observation frameworks.
Job Expectations:
- Ability to lead complex initiatives across multiple tools.
- Ability to collaborate with diverse stakeholders.
- Ability to work in a fast-paced environment.
