Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.
***This is a hybrid role will be required to report into our Dallas, TX office 3 days each week***
Job Summary
Join a transformational initiative as Hilton modernizes its flagship Property Engagement Platform, transitioning from a legacy desktop system to a cutting-edge, web-based platform serving over 8,000 properties worldwide. This hands-on role sits at the critical intersection of program strategy, delivery governance, and continuous improvement. You will be responsible for driving pre-delivery governance, portfolio planning, and scope readiness while ensuring transparency and data-informed decision-making across Product, Engineering, QA, and vendor teams. If you thrive on building crisp artifacts, chasing actions, owning processes, and turning complex data into compelling stories that leaders trust, this role offers the perfect blend of strategic thinking and tactical execution. You will accelerate cycle time, improve quality, and keep a high-stakes program on track from scope definition through sprint execution readiness.
Responsibilities
- Build and maintain roadmaps and Gantt/milestone plans for program increment and release timelines
- Drive scope intake, triage, refinement, and definition of ready, ensuring work is fully decomposed into Epics, Features, and Stories before sprint assignment
- Track scope changes and enforce scope freeze discipline while managing change control and traceability
- Own Jira configuration and hygiene across Epics, Features, and Stories, including naming conventions, fields, and workflows
- Design Jira dashboards, Advanced Roadmaps/Portfolio views, and KPI scorecards tracking velocity, throughput, spillover, defect escape rate, and cycle/lead time
- Compile and interpret Jira data for root cause analyses on missed deliveries, scope churn, and dependency blockers, defining mitigation actions
- Establish and maintain governance standards including epic/feature templates, acceptance criteria guidance, and definition of ready/done
- Run cadence for pre-delivery ceremonies such as scope review, dependency mapping, and readiness checks
- Create and socialize process maps and RACI documents while maintaining
- Confluence as the single source of truth
- Partner with Product, Engineering, QA, and external vendors to align capacity, dependencies, and delivery priorities
- Anticipate and escalate cross-team dependencies and risks, ensuring mitigation plans have clear owners and deadlines
- Improve handoffs across SDLC stages from requirements through deployment
- Create executive-ready PowerPoint updates and summaries covering progress, risks, root cause analyses, mitigation plans, and decisions needed
- Maintain program health dashboards and narrative summaries for leadership and stakeholder forums
- Uphold a culture of transparency, accountability, and speed through excellent written communications and stakeholder management
Skills
- Advanced Jira proficiency including dashboards, filters/JQL, and cross-project reporting
- Strong Confluence expertise
- Advanced presentation and storytelling capabilities with ability to transform data into clear insights and actionable recommendations
- Deep understanding of SDLC, Agile/Scrum methodologies, and preferably SAFe frameworks in multi-team environments
- Root cause analysis capabilities and mitigation planning expertise
- Process design and documentation skills using tools such as Visio or Lucidchart
- Gantt and milestone planning proficiency
- Scope freeze management experience
- Excellent written and verbal communication skills including email correspondence, stakeholder updates, and presentation deck building
- Ability to influence without authority
- Strong sense of urgency with proven ability to chase actions and own outcomes
- Portfolio planning and roadmap development
- Cross-functional coordination and dependency management
- Governance framework design and implementation
- Data interpretation and KPI tracking
- Change control and traceability management
Experience
- 7 plus years in Program Analyst, Portfolio Analyst, PMO, Project/Program Management, or Business Analyst roles on large-scale programs
- Demonstrated experience working with third-party delivery vendors
- Proven track record in operational systems required for business operations
- Advanced Excel skills including pivoting and lookup functions
- Basic SQL or data analysis experience is beneficial
- Availability during core hours at least 3 days per week to support program cadences and collaboration
- Experience with DevOps and CI/CD concepts is preferred
- SAFe certification is a plus
Opportunity to make a tangible impact on a global transformation initiative that will modernize how thousands of properties operate worldwide. You will work alongside talented cross-functional teams, gain deep exposure to enterprise-scale program delivery, and build governance frameworks that will shape the future of hospitality technology. If you are energized by the challenge of bringing order to complexity, driving accountability, and enabling teams to deliver faster and better, this role offers the visibility, influence, and professional growth you are seeking.
