Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Parts & Service Consultant – Large Wheel loaders
Location: Decatur, IL
Travel: Up to 10%
Relocation Assistance: Available
Visa Sponsorship: Not Available
Job Summary
This role is responsible for leading field escalations, customer downtime resolution, and aftermarket parts support for Large Wheel Loaders, Wheel Dozers and Compactors. The position serves as a critical link between dealers, factories, suppliers, and internal teams to ensure rapid resolution of high‑impact issues and sustained improvements in parts availability and customer uptime.
Key Responsibilities
- Lead and resolve parts field escalations working with PSLD, suppliers and prime product facilities
- Serve as the primary parts availability and escalation owner for assigned LWL/CMP product families
- Coordinate direct shipments from factories and suppliers to minimize customer downtime
- Analyze escalation trends (e.g., high‑variation demand vs historical demand) and drive stocking and process improvements
- Partner closely with PSLD, Supply Chain, Manufacturing, and Quality to resolve material shortages, ship shorts, and supplier quality issues
- Provide clear communication and recommendations to leadership on risk, status, and corrective actions
- Support and influence dealer stocking strategies and aftermarket support readiness
- Drive continuous improvement in escalation handling, material flow, and exception processes
Key Skills & Experience
- Strong experience in Product Support, Aftermarket, Supply Chain, and/or Field Parts Support
- Ability to manage high‑urgency, cross‑functional issues with significant customer impact
- Deep understanding of parts availability, inventory, and dealer support models
- Proven ability to work effectively across global teams and suppliers
- Strong communication skills with comfort engaging dealers, leadership, and factories
- Data‑driven mindset with ability to translate trends into actions
Preferred Qualifications
- Experience supporting Large Wheel Loaders, Compactors, or similar RI products
- Familiarity with PSLD organization, USOs, and factory direct ship processes
- Prior exposure to customer downtime or MEGA escalation environments
What Skill you will have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:
March 13, 2026 - March 22, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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