About this role:
Wells Fargo is seeking a Lead Quality Assurance Administrator to support our Global Payments & Liquidity organization.
In this role, you will:
- Lead and mentor the quality assurance team, providing day‑to‑day guidance, coaching, and subject matter expertise.
- Perform and oversee complex quality reviews, scoring, calibration, and secondary checks to ensure accuracy, consistency, and compliance with internal and regulatory requirements.
- Analyze findings, identify trends, and recommend improvements to processes, tools, and quality standards.
- Coordinate and maintain business processes, procedures, and policies by partnering with control owners, SMEs, and project teams.
- Support operational tasks for the business, ensuring high attention to detail, timely execution, and effective issue escalation.
- Deliver training, documentation, and performance feedback to drive continual improvement and operational effectiveness.
- Collaborate and communicate with business partners, senior leaders, and team members to support quality outcomes and departmental goals.
- Monitor quality assurance programs to identify gaps, risks, and opportunities for improvement.
- Provide guidance on regulatory, procedural, and compliance requirements to ensure consistent interpretation across the team.
- Facilitate team calibrations, dispute resolutions, and decision-making processes to maintain fair and accurate scoring.
Required Qualifications:
- 6+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Knowledge and experience with GPL products, services, and/or implementation.
- Exceptional writing, editing, and formatting skills with strong analytical skills with high attention to detail and accuracy.
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
- Strong analytical skills and ability to solve complex issues.
- Experience in problem analysis, solution implementation, and change management.
- Ability to communicate confidentially and professionally.
- Ability to take initiative and work independently with minimal supervision in a structured environment.
- Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills.
- Strong attention to detail and accuracy skills.
- Strong time management skills and ability to meet deadlines.
Job Expectations:
