Date Posted:
2026-03-11Country:
United States of AmericaLocation:
US-KS-LENEXA-885 ~ 15701 W 95Th St ~ KIN01 W 95TH 885Position Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62*Security Clearance Type:
None/Not RequiredSecurity Clearance Status:
Not RequiredCollins Aerospace, a business unit of RTX Corporation, is seeking a highly motivated and detail-oriented Senior Analyst - Customer Service Representative to join our team in Lenexa, Kansas. This position will serve as a critical liaison between our operations teams and customers, ensuring seamless communication, efficient order management, and superior service delivery. The ideal candidate will demonstrate exceptional organizational skills, the ability to manage competing priorities, and a commitment to building strong relationships with internal and external stakeholders.
What You Will Do*:
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Serve as the primary point of contact for customers, providing timely and accurate updates on order status, delivery schedules, and product inquiries.
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Proactively manage customer accounts by addressing inquiries, resolving concerns, and ensuring a high level of customer satisfaction.
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Collaborate with cross-functional teams, including operations, supply chain, and logistics, to ensure the successful execution of customer orders and prompt resolution of issues.
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Analyze large sets of data and prepare detailed reports to identify urgencies, potential delays, and areas for improvement in order management processes.
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Conduct regular Zoom calls with customers to address concerns, provide updates, and maintain open lines of communication. May also support and participate in onsite customer visits and facility tours as necessary.
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Shape the narrative during customer interactions, ensuring confidence and trust are maintained while addressing challenges or delays.
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Oversee order administration processes, including: Data entry and validation. Editing and submitting repair estimates.
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Maintain comprehensive knowledge of Collins Aerospace products and organizational structure to effectively support customer inquiries and provide value-added solutions.
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Document and analyze customer service interactions to identify trends, improve processes, and enhance service quality.
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Operate effectively in both independent and team settings, demonstrating initiative and ownership of assigned tasks.
Qualifications You Must Have:
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A University Degree and a minimum of 2 years of prior relevant experience, or an Advanced Degree in a related field.
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Experience in customer service or account management.
Qualifications We Prefer:
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Experience with ERP systems (SAP or similar preferred)
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Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
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Strong organizational skills with a meticulous attention to detail.
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Excellent written and verbal communication skills, with the ability to convey complex information clearly and succinctly.
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Experience working in or supporting a cross-functional environment
What We Offer
Some of our competitive benefits package includes:
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Medical, dental, and vision insurance
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Three weeks of vacation for newly hired employees
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Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
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Tuition reimbursement program
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Student Loan Repayment Program
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Life insurance and disability coverage
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Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
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Birth, adoption, parental leave benefits
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Ovia Health, fertility, and family planning
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Adoption Assistance
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Autism Benefit
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Employee Assistance Plan, including up to 10 free counseling sessions
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Healthy You Incentives, wellness rewards program
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Doctor on Demand, virtual doctor visits
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Bright Horizons, child and elder care services
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Teladoc Medical Experts, second opinion program
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And more!
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
- Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.
LI-JC4
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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