Overview
Pay: $110,000
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Responsibilities
The Facilities Account Manager serves as the single point of contact for ABM, responsible for delivering high-quality facility management services across 25+ locations.
Key Responsibilities
Account Management
- Oversee integrated facility services including maintenance, custodial, and third-party contracts
- Act as the primary liaison for all client stakeholders, ensuring responsive, high-quality service delivery
- Manage and monitor work orders in Corrigo, ensuring timely completion, accurate updates, and escalation as needed
- Coordinate all operations and maintenance activities across the portfolio performed by ABM technicians
- Balance reactive and preventive maintenance while managing backlogs and documenting deferred work
- Support negotiation of service contracts, scope changes, and annual escalations
- Lead, coach, and evaluate on-site teams to drive performance and accountability
- Ensure compliance with client and ABM policies, procedures, and regulatory requirements
- Support capital planning and maintain all compliance records (e.g., inspections, refrigerant management)
- Assist with minor construction projects and evaluate operational improvements
Financial Management
- Oversee and ensure timely, accurate client invoicing
- Validate invoices for compliance with contract requirements and proper documentation
- Monitor spend against purchase orders and secure approvals for overages or new funding
- Identify out-of-scope work and partner internally to develop pricing for client approval
- Support development and recommendations for annual facility budgets
Quality Assurance & Client Engagement
- Lead Quarterly Business Reviews (QBRs), including preparation, reporting, and performance discussions
- Provide regular reporting on service delivery, performance, and key metrics
- Establish monthly operational reviews with site teams to address issues, track progress, and highlight successes
- Drive continuous improvement initiatives across processes, staffing, and service delivery
- Identify critical services and ensure contingency plans are in place
- Maintain strong client relationships and ensure a high level of customer satisfaction
Impact
This role is critical in ensuring consistent service delivery, operational efficiency, and a strong client partnership across a multi-site portfolio.
Qualifications
- A minimum of five (5) years of Facility Operations experience, including a minimum of three (3) years of leadership/supervisory experience.
- Bachelor’s degree in related curriculum, or equivalent combination of education and experience.
- Strong knowledge of crafts within Facility Operations, including electrical, plumbing, painting, and carpentry.
- Strong knowledge of maintenance management principles and concepts, including work standards and methods, facilities planning, economic analysis, production flow, material handling, and project management.
