About this Position At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. Join us as a CSX Specialist to deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new Henkel customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.
What you´ll do
- Handle customer questions and provide information to resolve any issues, manage orders and deliveries providing high quality customer service;
- Full accountability for customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor);
- Identify opportunities using customer feedback, share insights with the relevant functions and ensure proper follow-up;
- Process Sales documentation and related administrative tasks;
- Maintain customer relationship and contact with logistics service provider, cooperation with cross-functional teams;
- Keep monitoring of orders;
- Create delivery note and invoice in the system;
- Track customer open orders and shipments;
- Perform daily, weekly, monthly administrative tasks;
