Overview
Compensation: $80,000.00 - $85,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Position Summary:
The Operations Manager – Cabin Cleaning provides hands‑on leadership for a 24/7 aviation operations environment supporting a premier commercial airline at Boston Logan International Airport. This role is responsible for leading multiple shifts of supervisors and front‑line team members to ensure aircraft cabin services are delivered safely, efficiently, and in full compliance with airline, regulatory, and company standards.
In this fast‑paced, flight‑driven operation, the Operations Manager oversees real‑time staffing, schedule execution, and operational adjustments across days, afternoons, and overnights in response to changing flight activity. The role requires a visible leader who can balance operational discipline with strong people leadership, maintain consistent communication with airline partners, and drive performance outcomes related to safety, attendance, productivity, quality, and on‑time service in a highly regulated airport environment.
Shift: RELIEF HOURS, (2 Days) 6am-2:30pm (1 Afternoon) 2pm-10:30pm (2 Overnights) 10pm – 6:30am and may include weekends
Responsibilities
- Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
- Ensure that future schedules are complete (days off, vacations, etc.)
- Ensure all call-offs are covered.
- Manage daily schedules and accommodate increased/decreased client staffing requests.
- Manage employee lunches and breaks.
- Manage the No-Fault Attendance Policy
- Communicate with Client representatives on a frequent basis regarding operations.
- Maintain daily shift report for managers.
- Perform basic administrative and payroll functions (as required).
- Maintain communication with other Shift Managers/Supervisors to maintain optimum staffing levels.
- Effectively coach, counsel and discipline employees.
- Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.
- Set positive, professional example for workforce.
- Ensure supervisor and front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
- Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
- Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Miscellaneous duties as assigned
Supervisory Responsibilities:
- Oversee Supervisors and Front-Line employees
General Company Requirements:
- Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
- Employee must comply with and enforce all guidelines and policies set forth in the ABM Industries Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
Qualifications
Minimum Requirements:
Education:
- An associate degree required. Bachelor’s degree preferred.
- Must gave a minimum of 3-5 years of supervisory experience in a service/customer-oriented environment
- Experience in cost estimating/pricing work required
- Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures.
- Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
Experience:
- Previous management experience preferred.
Overall:
- Must be 18 years of age or older.
- Must work schedule as assigned.
- Valid Driver License
