Overview
The Assistant Manager, Custodial Zone supports the day‑to‑day leadership and coordination of custodial operations across an assigned portfolio of facilities. This role partners closely with the Custodial Zone Manager to ensure consistent cleanliness standards, staff performance, safety compliance, and high‑quality service delivery across multiple sites.
Pay:
$65,0000-70,000/year
The pay listed reflects the expected range for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package.
For more information, visit: ABM Team Member Benefits | Staff & Management
Responsibilities
Custodial Operations Support
• Support custodial service delivery across assigned facilities within a defined zone.
• Assist with daily oversight of cleaning activities to ensure sites meet cleanliness, safety, and presentation standards.
• Conduct walkthroughs and inspections to identify service gaps and coordinate corrective actions.
• Support implementation of cleaning schedules, task assignments, and coverage plans.
Staff Supervision & Workforce Support
• Provide direct supervision and guidance to custodial staff and site leads as assigned.
• Support scheduling, attendance tracking, and shift coverage adjustments.
• Assist with onboarding, training, coaching, and performance feedback.
• Help reinforce accountability, reliability, and consistent service expectations.
Client & Site Support
• Serve as a point of contact for client representatives and site contacts within the assigned zone.
• Respond promptly and professionally to service concerns, escalations, and special requests.
• Communicate operational updates and expectations to site teams.
• Escalate issues appropriately to the Custodial Zone Manager when needed.
Safety, Compliance & Quality
• Support compliance with ABM policies, client requirements, and applicable safety regulations.
• Reinforce proper chemical handling, equipment use, and personal protective equipment (PPE) compliance.
• Assist with incident reporting, corrective action follow‑up, and safety initiatives.
• Support audit readiness and quality assurance reviews.
Supplies, Equipment & Operational Support
• Assist with monitoring custodial supplies and equipment needs across assigned sites.
• Coordinate maintenance or replacement of equipment as needed.
• Support labor efficiency and supply usage tracking to assist with cost control.
• Identify and recommend process improvements to enhance service delivery.
Qualifications
- 2–4+ years of experience in custodial, janitorial, or facilities operations.
- Prior experience in a lead, assistant manager, or supervisory role preferred.
- Experience supporting teams across multiple buildings or sites strongly preferred.
- Strong working knowledge of custodial methods, products, and equipment.
- Ability to manage schedules, address staffing issues, and resolve onsite operational challenges.
- Strong communication and customer service skills.
- Basic computer proficiency (Microsoft Office or similar tools).
Preferred Skills
- Experience supporting large, multi‑site, or institutional facilities environments.
- Union workforce exposure.
- Knowledge of custodial audits, inspections, and service quality standards.
- Safety or compliance experience within facilities or operations environments.
