Salesforce Order Management System (OMS) Expert Position Overview We are seeking a highly skilled Salesforce OMS Expert to lead the architecture, implementation, and optimization of our post-purchase customer journey. As the technical heartbeat of our commerce operations, you will bridge the gap between storefront transactions and back-office fulfilment.
Key Responsibilities
- Architecture & Design: Lead the end-to-end design of Salesforce OMS solutions, ensuring seamless integration with Salesforce Commerce Cloud (B2C/B2B), Service Cloud, and ERP systems (e.g., SAP, NetSuite).
- Workflow Automation: Develop and optimize complex Flows for order orchestration, including payment capture, invoice generation, fulfilment routing, and returns/exchanges.
- Inventory Logic: Configure and manage Omnichannel Inventory (OCI) to provide real-time visibility across warehouses, stores, and distribution centres.
- Technical Implementation: Handle hands-on development using Apex, Lightning Web Components (LWC), and APIs to extend platform functionality beyond out-of-the-box capabilities.
- Integration Management: Design and maintain robust integrations using MuleSoft or middleware to sync data with third-party logistics (3PL) and shipping carriers.
- Performance Optimization: Audit existing OMS setups to identify bottlenecks in order processing speed or data synchronization.
Required Qualifications
- Experience: 5+ years of experience in the Salesforce ecosystem, with at least 2+ years of dedicated experience in Salesforce OMS.
- Technical Proficiency: * Expert-level knowledge of Salesforce Flow Builder.
- Strong command of Apex, SOQL, and LWC.
- Deep understanding of the Salesforce Core platform (Objects, Security, Sharing).
- Industry Knowledge: Proven track record in retail or e-commerce, specifically regarding shipping logic, tax calculations, and payment gateways.
- Certifications: * Salesforce Certified Order Management Administrator or Developer (Preferred). Salesforce Certified Platform Developer I or II.
