Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers.
The Service Training Consultant will develop and deliver comprehensive training solutions, which involve proficiently using and maintaining training aids and lab equipment. The consultant will also collaborate with product groups to create instructor-led training (ILTs) and web-based training (WBTs) on hydraulic excavators (HEX) and HEX technologies. Actively involved in promoting continuous improvement, optimizing resource utilization, and driving technological adoption, ensuring that training initiatives are consistently aligned with organizational goals and standards.
Additional Information:
- Location: Peoria, IL (United States)
- Required Travel: Up to 25% (Domestic & International)
- Relocation Offered: None
- US Work Authorization Sponsorship Offered: None
What You Will Do:
Conduct Cat Machine Training:
- Deliver hands-on and theoretical training for hydraulic excavators (HEX) and HEX technologies to dealers and customers
- Collaborate with dealers, customer, and Demonstration & Learning Centers (DLC’s)
- Ensure participants understand the operating principles, maintenance/ repair requirements, and best practices for each technology
- Guide participants in system diagnostics, troubleshooting, and optimization
Conduct System & Component-Based Training:
- Provide in-depth training on Cat machine systems, including electrical, hydraulic, powertrain, brake, components, and HEX technologies
- Guide participants in system diagnostics, troubleshooting, and optimization
Learning Solutions Development:
- Develop customized training solutions in partnership with the machine product groups
- Ensure that learning materials are up to date with the latest machine models, technologies, and system enhancements
- Develop both instructor led and e-learning content, tailored to meet various learner needs
What You Have (Required Skills):
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
What Will Put You Ahead (Preferred Skills):
- Previous experience working with/troubleshooting earth moving equipment, hydraulic systems, machine electronics and systems.
- Associate’s degree in a technical field or minimum 5 years technical experience servicing Caterpillar equipment and technology.
- Working knowledge of programs such as SIS, E.T., Adobe InDesign, Illustrator, and 3D Mockup and SAP 3D Software
- Experience with Cat technology solutions, such as 2D/3D Grade Control, VisionLink or similar platforms
- Construction Industry product application experience
- Caterpillar Instructor Accreditation Program (CIAP)
- Proven ability to adjust and effectively train multi-cultural audiences
- Positive attitude of responsibility, safety and keeping standards high
- Passionate about people development
- Spanish or other language capabilities are a plus
What You Will Get:
Through it all, we are one team– creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.
Summary Pay Range:
$97,530.00 - $146,290.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position.
Posting Dates:
April 9, 2026 - April 23, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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