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Job Title
DNA PS Implementation Support Advisor
About your role:
As a DNA PS Implementation Support Advisor, you will support client conversions, post-live professional services engagements, in-house to data center moves, and core DNA merger activities. You will work closely with clients, internal delivery teams, and external partners to resolve issues, guide implementation activities, and improve delivery processes. Your work helps ensure quality execution, timely outcomes, and a consistent client experience across the DNA product suite and related surround platforms.
What you'll do:
- Identify, research, and analyze business and system requirements to support client conversions, post-live engagements, and implementation-related activities.
- Partner with clients, internal teams, and external vendors to define issues, clarify requirements, and drive timely resolution of implementation and support needs.
- Lead ticket management and incident management activities, including troubleshooting, issue escalation, and resolution tracking across the DNA environment.
- Serve as a subject matter expert for DNA implementation support, guiding systems-related activities and ensuring work is completed within agreed timelines.
- Review current processes and recommend improvements that strengthen delivery quality, process standardization, and client satisfaction.
- Coordinate testing completion, user documentation, and learning support to help ensure readiness for implementation and post-live activities.
- Provide client-facing guidance and consultative support for projects requiring implementation knowledge, operational expertise, and process insight.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
- 6+ years of experience in financial services, banking technology, or core banking implementations supporting client delivery, issue resolution, and operational processes.
- 6+ years of experience working with the DNA Core Processing System, including implementation support, configuration, conversions, mergers, or post-live support activities.
- 5+ years of experience in troubleshooting, ticket management, and incident management within a client-facing technology or financial services environment.
- Demonstrated ability to communicate business and technical information clearly to executive, operational, and technical stakeholders, including C-level leaders.
- Experience working with cross-functional teams and third-party vendors to deliver solutions, manage dependencies, and meet contractual timelines.
- Bachelor’s degree or higher in Business, Finance, Information Systems, or a related field or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
- Experience with SQL.
- Experience supporting core banking conversions.
- Experience with DNA operational processing, DNA back-office processing, or DNA product functionality.
- Experience supporting downstream surround platforms related to DNA.
How you'll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Travel:This role require frequent travel (25%+).
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
Salary Range
$100,000.00 - $165,600.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
