Overview
The Account Manager, Operations will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations.
Pay: $70,720 to $74,880/annually
The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM
ABM Team Member Benefits | Staff & Management
Responsibilities
- Establish and maintain strong client relationships with assigned account(s).
- Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.
- Promote a strong safety culture and safe work environment.
- Effectively recruit, manage, and lead a team of professional employees and supervisors with focus on continuous improvement.
- Motivate and develop the team while supporting organizational change.
- Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.
- Perform daily quality control inspections to ensure quality standards are met or exceeded.
- Adapt departmental plans and priorities to adapt to operational challenges.
- Perform time studies to optimize operational tasks, schedules, and staff allocation.
- Look for opportunities to increase revenue by providing additional or periodic services to the client.
- Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.
- Special projects and other duties as assigned.
Qualifications
- 3 to 5 years of experience, including 2 years of supervisory experience.
- Ability to adjust work schedule as needed to support the operation.
- Solid business acumen and basic accounting principles.
- Working knowledge of OSHA safety standards and regulations.
- Ability to grow strong relationships across all levels of the organization.
- Ability to work through ambiguity and maintain composure in a variety of situations.
- Passion for excellence backed by a track record of accountability, collaboration, and integrity.
- Ability to effectively lead a staff of direct reports.
- Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.
