Under general supervision, is responsible for direct customer service activities involving the handling and intake of multi-department requests and/or complaints regarding City services. Provides customers with as much information and direct service as possible without transferring the call to another person or department. Receives incoming non-emergency, public safety 311 calls. Working conditions are primarily in an office environment. Exercises no
supervision.
Work Location
Emergency Operations Center; 8130 Inner Circle San Antonio, TX (78235)
Work Hours
9:30 a.m. - 6:15 p.m., Monday - Friday, for up to 6 weeks of training
Once training is completed, shift work covering all days as needed to meet operational needs; successful applicant should expect to work holidays, weekends, days, and evenings depending on assigned shift. Shift can fall anywhere between Monday through Sunday, between 7:00 a.m. - 11:00 p.m.
