Overview
We are looking for a reliable and experienced Lead Valet to ensure all operations follow policies and procedures. They coordinate daily operations by delegating job assignments and providing guidance. A Lead provides supervision at an assigned location when the Manager is not present
Pay: TBA
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
ABM Employee Benefits | Front Line Team Members |
(Programa de Beneficios de ABM)Responsibilities
• Any additional certifications, trainings needed by site type.
• Follow assigned work schedules, route cards as directed. Report any barriers.
• Provides leadership and direction to team members.
• Provides open communication between field employees and management, monitors and documents client communications.
• Assists with making daily and weekly work schedules
• Oversee and perform operations in assigned area
• Takes care of keys and access cards for the property
• Reports damaged, broken and out of work features/items
• Oversee and perform additional service requests (tag job) in assigned area
• Provides training for all new hires assigned to the area in accordance with onboarding procedures.
• Completes and validates any time records for regular or subcontractor employees.
• Coordinate traffic flow
• Communicate valet procedure, information and directions clearly and effectively with guests.
• Understand and respond appropriately to basic customer and team member inquiries.
• Monitor illegal parking, and immediately store vehicles.
• Interact with guests in a friendly manner
• Assist guests with loading and unloading
• Collect and secure guest keys
• Predict and communicate traffic flow peaks and lot issues
• Identify and arrange for extra support for extended wait times.
• Accurately tally and split the tip pool
• Receive and receipt a variety of valet payments
• Accurately reconcile and report daily revenue
• Project currency and coin requirements and re-order as necessary.
• Operate, park and retrieve all vehicles in a safe manner by obeying all traffic laws, Facility policies, and applicable pedestrian regulations.
• Work in an outdoor unprotected environment in all climates for extended periods of time
• Keep work area clean of debris.
Qualifications
Required:
• 1 year of similar work experience
• 1 year of customer service experience
• 1 year of lead or supervisory experience
• Must be 21 years of age
• Must pass a background and MVR
• Must be able to operate both standard and automatic transmissions
• Must possess a valid driver’s license
