Miami - Florida - United States of America
About The Role
As a CBRE Tenant Experience Coordinator, you will lead the strategic delivery of world-class tenant amenities and "white-glove" hospitality services. This role serves as the lead curator of the building's environment, ensuring a seamless, hospitality-driven feel for all occupiers and visitors of this flagship asset.
What You’ll Do
- Provide formal supervision to employees and lead hospitality training initiatives for all service lines (concierge, security, janitorial etc.) to ensure an environment of excellence.
- Coordinate daily activities and curate an annual calendar of tenant activations and wellness events designed to increase engagement and asset value.
- Build trusted client relationships and manage the annual tenant experience budget, ensuring all programming is high-impact and cost-effective.
- Ensure support is consistent by implementing service-level standards and suggesting process improvements that elevate the "Elevate" brand vision.
- Assess training needs and develop specialized hospitality modules for all site-based teams and vendors.
- Develop vendor partnerships for curated amenity programs (e.g., fitness, food & beverage, and tech-hosts) while managing contract negotiations and insurance compliance.
- Oversee third-party programs including high-touch events, executive transportation, and premium food delivery services.
- Lead by example, modeling behaviors consistent with CBRE RISE values to influence service delivery across the entire property team.
- Apply in-depth knowledge of hospitality trends to integrate tenant services with property operations and departmental objectives.
- Identify and resolve complex service issues, ensuring every tenant touchpoint reflects the "Golden Standard" of excellence.
What You’ll Need
- Bachelor's Degree preferred with 3-5 years of experience in luxury hospitality, high-end retail, or premium property management.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
- Proven expertise in staffing, hospitality training, and community management, with a focus on retention and service excellence.
- Advanced ability to guide the exchange of complicated information and influence third-party vendors to meet high performance expectations.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Service line: Advisory Segment
