Video Operations Engineer (contract)

KPMG • Contract • Remote (US) • $40 - $54 / hour • 4w ago

Responsibilities:

Lead the implementation, maintenance, and support of video conferencing and audiovisual collaboration solutions in corporate environments
Manage and support AV systems in meeting rooms and collaboration spaces; provide support for video conferencing and AV incidents
Coordinate with vendors for issue resolution and system upgrades
Document configurations, procedures, and incident resolutions
Perform accurate and structured ticket documentation: issue, diagnosis, resolution, and recommendations
Engage in Incident classification and escalation management
Report on incident trends and resolution metrics
Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualifications:

Minimum three years of recent experience in corporate AV support or live event production
Associate or Bachelor’s degree from an accredited college or university in audio engineering, IT, or related field preferred; minimum of a high school diploma or GED
Proficiency with AV technologies such as Crestron, Extron, QSC, Logitech, Cisco, QSC, Dante, Zoom Rooms, and digital signage platforms
Solid technical experience, strong problem-solving skills, and the ability to collaborate with infrastructure teams, technical support, and external vendors
Familiarity with IP networks, SIP/H.323 protocols, and UC platforms; experience with Microsoft Teams, Webex integration; familiarity with SIP, QoS, audio codecs, and call routing
Basic understanding of room automation and AV control systems, IP telephony and voice systems (Cisco CUCM, Webex Calling, Poly/HP, Teams Phone); strong understanding of signal flow, networking basics, and AV over IP
Proficient in ServiceNow or similar platforms
Ability to support voice-video integration and troubleshoot audio issues
Excellent communication and customer service skills.
Ability to lift and move equipment and work flexible hours as needed

Preferred Certifications:

CTS (Certified Technology Specialist)
Crestron or Extron programming certifications
Dante Level 1 or higher

Pay Rate Range

40 - 54 USD hourly

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