We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.
The Director, Strategic Account Management will lead and develop a high-performing team of Senior Account Managers and Account Managers, driving strategic client relationships, optimizing media execution, and ensuring measurable outcomes for suppliers, advertisers, and agencies. This leader is responsible for team growth and delivering on business objectives through effective collaboration and innovation. The ideal candidate is a strategic and collaborative leader with extensive experience in account management, proven ability to develop high-performing teams, and a track record of driving measurable business growth through innovative media solutions and exceptional client partnerships.
Responsibilities include but not limited to:
Location:
This role is hybrid and commutable to one of the following Corporate Hubs, which you must work in the office of 2 days a week (Tuesday - Wednesday):
Required Qualifications:
10+ years’ experience in account management, media planning, digital marketing, or retail media (CPG/retail preferred), including upselling experience.
5+ years proven experience in leading and developing teams.
Preferred Qualifications:
Strategic Planning & Execution: Expertise in overseeing Joint Business Planning (JBP) and developing media strategies that align with supplier and advertiser growth objectives
Client & Supplier Relationship Management: Ability to serve as executive sponsor for key accounts, ensuring high-level engagement, satisfaction, and long-term partnership growth
Performance Optimization: Advanced skills in monitoring campaign performance using KPIs and data-driven insights, guiding teams to optimize outcomes and deliver actionable recommendations
Cross-Functional Collaboration: Experience partnering with sales, merchandising, insights, strategy, and billing teams to drive strong results and advertiser satisfaction
Analytical & Reporting Skills: Proficiency in performing in-depth data analysis, delivering accurate campaign performance reports, and presenting insights to senior leadership
Mentorship & Team Development: Commitment to mentoring team members, fostering professional growth, and sharing best practices to support continuous improvement and revenue growth
Communication & Presentation: Excellent written and verbal communication skills, with the ability to present clearly and effectively to internal stakeholders and external partners
Strategic Influence & Industry Knowledge: Ability to influence supplier investment, drive growth through innovative media solutions, and stay abreast of industry trends, analytics platforms, and emerging technologies
Education
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$105,000.00 - $231,132.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 06/05/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
