Job Description Summary
Responsible for developing service design solutions, supporting product support activities, resolving in-service technical issues, and improving reliability and service performance. The role collaborates with cross-functional teams, customers, airlines, and MRO organizations to ensure effective technical support across the full product lifecycle.
Job Description
Roles and Responsibilities
- Develop service design and product support solutions based on customer, user, and business needs.
- Translate service requirements into subsystem and component-level solutions in cooperation with SMEs and cross-functional teams.
- Perform trade studies, define specifications, support CTQ and requirements flowdown, and verify that designs meet technical and service expectations.
- Ensure products meet service requirements across the full lifecycle, including installation, troubleshooting, repair, preventive maintenance, proactive maintenance, and field support.
- Support product support engineering activities related to in-service issues, technical investigations, and operational reliability.
- Participate in incident management, help define field solutions, and support timely resolution of technical problems affecting customers or fleet operations.
- Conduct root cause analysis and structured problem solving to identify causes of failures and recommend corrective actions.
- Prepare, review, and use technical documentation, such as repair instructions, service documents, engineering reports, and other technical records.
- Read and interpret technical drawings, design data, and engineering documentation.
- Support activities connected with fleet management, product reliability, and continuous improvement of service performance.
- Collaborate with engineering, manufacturing, services, customers, airlines, and MRO organizations to ensure effective technical support and implementation of solutions.
Required Qualifications
- Degree inEngineering, Aerospace Engineering, Mechanical Engineering, or a related technical fieldfrom an accredited university or college.
- Relevant experience inService Engineering, Product Support Engineering, Mechanical Design, Systems Engineering, or a related engineering discipline.
- Technical understanding and ability to apply engineering principles in support ofserviceability, maintainability, and product support.
- Experience withtechnical documentation, engineering specifications, and structured engineering processes.
- Ability to read and interprettechnical drawings, models, and engineering documentation.
- Demonstrated experience inproblem solving, root cause analysis, and technical issue resolution.
- Good understanding ofproduct support, field issue management, and in-service operations.
- Ability to work effectively acrosscross-functional and global teams.
- English proficiencyrequired, Czech language skillsare an advantage.
Desired Characteristics
- Analytical and problem-solving skills.
- Ability to work effectively in adynamic and fast-paced environment.
- Experience withincident management, technical investigations, and field support.
- Exposure tofleet management, reliability analysis, and in-service product support.
- Basic knowledge ofaviation regulations and certification environment(e.g., EASA/FAA) is an advantage.
- Ability todocument, plan, coordinate, and executetechnical tasks with attention to detail.
- Demonstrated ability to influence, support junior team members, and work withcustomers and external stakeholders.
- Customer-focused mindset with commitment tosafety, quality, delivery, and continuous improvement.
What we offer:
- Annual bonus up to 10% of yearly salary.
- Monthly contribution of 6% of base salary to Cafeteria or Pension/Life Insurance, in addition another CZK 600/monthly to Cafeteria.
- Hybrid setting - after onboarding home office possible.
- Meal vouchers (130 CZK/day) fully paid by employer.
- Two extra weeks of paid vacation above the legal minimum (6 weeks total).
- Fresh fruit and vegetables at work twice a week.
- Multisport card contribution.
- Health Days (massages, specialist consultations, yoga sessions, wellness packages).
- Private on-site gym.
Additional Information
Relocation Assistance Provided: No
