Lean Operations Specialist

Salesforce • Full-time • Omaha, NE, US • $65k - $80k / year • 2w ago

Overview
The Lean Operations Specialist will support short- and mid-term improvement projects across Detego Health and its affiliates. The focus will be on reducing rework, improving cycle times, strengthening controls, and standardizing workflows. This role collaborates with various departments, including Operations, Claims, Eligibility, Finance, Compliance, IT, and external partners, to map current processes, identify root causes, implement improvements, and promote sustainable practices through effective tools, documentation, and governance.

Duties

Project Intake and Scoping

Collaborate with leaders and subject matter experts (SMEs) to identify improvement opportunities aligned with operational priorities
Define problem statements, project scope, constraints, stakeholders, and success metrics
Develop lightweight project plans that include milestones, owners, risks, and dependencies

Process Mapping and Analysis

Lead current state process mapping, including end-to-end workflows, handoffs, controls, and exceptions
Use Lean tools to identify waste, variations, bottlenecks, and recurring failure points
Translate findings into clear future state recommendations tailored to the business needs

Requirements and Solution Design

Convert operational needs into clear requirements, decision points, and process rules
Design practical improvements such as intake forms, checklists, workflows, templates, and standard work
Collaborating with IT and the Project Management Office (PMO) on implementation, planning and validation

Change Enablement and Adoption

Facilitate working sessions, stakeholder alignment, and rollout planning
Create training materials and communications to support adoption
Assist leaders in reinforcing new practices through established routines and follow-ups

Performance Monitoring and Sustainment

Define Key Performance Indicators (KPIs) to measure output quality, turnaround time, backlog health, and exception rates
Develop lightweight dashboards, trackers, and control plans
Monitor results post-launch and coordinate updates as processes stabilize

Documentation Support

Create and update process maps and standard operating procedures (SOPs) to reflect process changes
Ensure documentation is user-friendly, consistent, and adheres to Detego workflow mapping standards
Collaborate with process owners to maintain accuracy and ownership of documentation

Leadership

Support change management efforts to ensure the adoption of new processes and tools
Teach, coach, and mentor colleagues in Lean and Continuous Improvement principles, building organizational capability through hands-on training, facilitation, and knowledge sharing
Perform other duties as required

Skills experience required:

Experience in healthcare, insurance, and/or TPA operations (required)
Bachelor’s degree in business, Operations, Healthcare Administration, or a related field, or equivalent experience
Proven ability to map workflows, identify root causes, and apply structured problem-solving techniques
Strong skills in Excel (data cleaning, pivots, reconciliation, basic analysis)
Comfortable facilitating working sessions and communicating with cross-functional partners
Excellent written communication skills with attention to detail and audit readiness
Strong project management skills, including the ability to prioritize effectively and meet deadlines in a regulated environment

Preferred Qualifications

Lean Six Sigma certification (Yellow Belt or higher)
Change management experience or certification (Prosci is a plus)
Knowledge of claims, eligibility, billing, stop loss, and vendor administration workflows
Experience with system changes, guided workflows, intake tooling, or automation
Familiarity with process controls in regulated environments (PHI, HIPAA, SOC style control thinking)

Tools and Systems (Experience Preferred)