Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for assisting all quota-bearing reps (SSEs & Ams) through the sales process, requesting pricing, creating orders, and helping to resolve any concerns or questions while creating, tracking, and modifying orders efficiently.
Job Description
Core Responsibilities:
- Responsible for managing and overseeing Network, SDWAN, ethernet, and advanced voice services and/or all associated medium-to-enterprise business product offers from order submission through PM assignment.
- Provides first-line customer support regarding the information contained in each order, communicates with internal departments to ensure order accuracy, and manage escalations to establish and achieve goals.
- Acts as a liaison between Sales Agents and the Contract Admin, Project Management, and Access Pricing Departments. Business Solution Managers are responsible for assisting the Sales teams with circuit requests, address upload entries, account review, and set-up, and working directly with support departments to resolve Sales Agent inquiries.
- Record and report escalation and account correction information from all sources, including, but not limited to, phone calls, email, Teams, IMs and SalesForce.
- Ensure that quotes requested by customers and Sales are processed on time.
- Answer all incoming pre/post sale customer inquiries; expedite requests, cancellations, and order status/tracking within 24 hours
- Responsible for learning product portfolio to provide first-level support of solutions for orders and address basic technical questions.
- Work closely with Sales team members and partner/customers to assist and/or facilitate requests including, but not limited to: Order Creation in Cloud Sense, Pricing and Compatibility, Sales Escalations, and Ongoing Training to Sales.
- Complete all tasks within the allotted SLA's.
- Preparing detailed quote estimates for technical solutions while following established procedures and seeking guidance when needed.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Collaboration; Teamwork; Communication
Salary:
Pay Range: This job can be performed in Colorado, and Illinois with a Pay Range of $61,754.51 - $101,894.94
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
