At this time, Ally will not sponsor a new applicant for employment authorization for this position.
In office role - Ally work locations are: Charlotte NC, Detroit MI, Dresher PA, or Lewisville TX
The Senior Director of Mobile & Online Banking Platforms is responsible for defining and delivering the bank’s digital channel strategy across mobile and web. This leader owns the end-to-end customer experience, ensuring seamless, secure, and intuitive interactions that drive engagement, retention, and growth.
This role sits at the intersection of product, technology, operations, and risk—leading cross-functional teams to modernize digital capabilities, accelerate innovation, and position digital channels as the primary interface for customer relationships. The Senior Director will also own the customer communication strategy across digital channels, including alerts, push notifications, and in-app messaging—ensuring timely, relevant, and personalized interactions that drive engagement and proactive servicing.
A key focus of the role is expanding self-service capabilities and improving digital containment, enabling customers to resolve issues quickly within mobile and online platforms. This includes reducing call center volume, increasing first-contact resolution through digital channels, and delivering clear, actionable communications that anticipate customer needs and minimize friction. The Senior Director will play a critical role in shaping the bank’s digital roadmap, leveraging data-driven insights, emerging technologies, and strategic partnerships to deliver best-in-class experiences.
