At Oracle Health, we're transforming how hospitals manage patient flow, operational efficiency, and care coordination. As an Integrated Technologies Consultant II on the CareAware Capacity Management team, you'll partner directly with healthcare organizations across North America to implement solutions that help clinicians, operational leaders, and care teams make better decisions in real time.
This role offers a unique opportunity to combine technology, consulting, and healthcare operations expertise while helping hospitals improve patient throughput, reduce bottlenecks, optimize bed utilization, and enhance the patient experience.
You'll work alongside healthcare executives, operational leaders, clinicians, and Oracle Health experts to guide organizations through the deployment and adoption of innovative patient flow and capacity management solutions that directly impact hospital performance and patient outcomes.
What You'll Do
As a trusted advisor and implementation consultant, you'll help healthcare organizations successfully deploy and optimize Oracle Health Capacity Management solutions, including:
- CareAware Patient Flow and Tracking
- Clinical Operations Whiteboard
- Command Center Dashboard
- Transfer Center
In this role, you will:
- Lead clients through implementation, workflow design, and adoption activities across a variety of clinical settings.
- Partner with healthcare leaders to identify operational challenges and design solutions that improve patient throughput and care coordination.
- Facilitate discovery sessions, workflow discussions, and design workshops.
- Provide integrated technology consulting spanning software, hardware, operational workflows, and adoption strategies.
- Guide clients through change management and operational transformation initiatives.
- Collaborate with cross-functional Oracle Health teams to ensure successful deployment and long-term client success.
- Consult on industry best practices, workflow optimization, issue resolution, and performance improvement opportunities.
- Help clients achieve key operational goals and measurable performance outcomes.
Why This Role Matters
Every hospital faces challenges related to patient flow, capacity constraints, bed management, admissions, transfers, and operational efficiency. The solutions you implement help healthcare organizations:
- Improve patient access to care
- Reduce delays in admissions and transfers
- Increase operational visibility
- Enhance patient and staff experiences
- Optimize hospital capacity and resource utilization
Your work will directly contribute to better healthcare delivery and improved patient outcomes.
Internal Responsibilities
Basic Qualifications
At least 6 years total combined higher education and related work experience including:
- At least 1 year of healthcare information technology (HCIT) consulting, HCIT support, client-facing healthcare technology, or related HCIT solution experience.
- At least 5 years of higher education and/or additional work experience directly related to the responsibilities of this role.
- Bachelor's degree in Information Technology, Science, Biomedical Engineering, Electrical Engineering, Industrial Engineering, Business, Healthcare, or a related field.
Federal Requirements:
- Receipt of the appropriate government security clearance applicable to the position.
- Due to client contract requirements, candidates must be U.S. citizens.
Preferred Qualifications
- 1–2 years of experience working with Capacity Management Solution Suite products.
- 1–2 years of experience supporting patient throughput solutions, patient flow workflows, admissions/registration processes, or related hospital operations.
- 1–2 years of experience working with Cerner Millennium applications.
- 2+ years managing large, complex, full-cycle solution implementations.
- 2+ years implementing client/server applications.
- Understanding of clinical workflows within Emergency Departments, Intensive Care Units, Medical-Surgical units, Perioperative areas, or other hospital environments.
- Strong consulting, facilitation, and presentation skills.
- Strong written and verbal communication abilities.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Ability to navigate ambiguity, manage competing priorities, and adapt in dynamic client environments.
- Detail-oriented with a process improvement mindset.
What Makes You Successful
You enjoy solving complex operational challenges, building trusted client relationships, and helping organizations navigate change. You're comfortable working with both technical and non-technical stakeholders and are energized by seeing clients achieve meaningful results from the solutions you help implement.
Additional Expectations
- Willingness to travel up to 80% as business needs require (including occasional international travel).
- Must reside in or be willing to relocate to an approved hiring location.
- Ability to work additional or flexible hours as needed and permitted by local regulations.
- Basic understanding of clinical workflow in areas of hospitals such as ED (Emergency Department), ICU (Intensive Care Units), Med Surg, and Perioperative units etc
- Possess decision making skills as well as the ability to deal with ambiguity
- Strong presentation and facilitation skills
- Strong written and verbal communication skills
- Attention to detail and Process orientated
- Strong analytic, troubleshooting, and problem-solving abilities
- Demonstrates the ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
Expectations
- Must be willing to travel up to 80% as needed (potentially internationally)
- Willing to work additional or irregular hours as needed and allowed by local regulations
External Responsibilities
Basic Qualifications
At least 6 years total combined higher education and related work experience including:
- At least 1 year of healthcare information technology (HCIT) consulting, HCIT support, client-facing healthcare technology, or related HCIT solution experience.
- At least 5 years of higher education and/or additional work experience directly related to the responsibilities of this role.
- Bachelor's degree in Information Technology, Science, Biomedical Engineering, Electrical Engineering, Industrial Engineering, Business, Healthcare, or a related field.
Federal Requirements:
- Receipt of the appropriate government security clearance applicable to the position.
- Due to client contract requirements, candidates must be U.S. citizens.
Preferred Qualifications
- 1–2 years of experience working with Capacity Management Solution Suite products.
- 1–2 years of experience supporting patient throughput solutions, patient flow workflows, admissions/registration processes, or related hospital operations.
- 1–2 years of experience working with Cerner Millennium applications.
- 2+ years managing large, complex, full-cycle solution implementations.
- 2+ years implementing client/server applications.
- Understanding of clinical workflows within Emergency Departments, Intensive Care Units, Medical-Surgical units, Perioperative areas, or other hospital environments.
- Strong consulting, facilitation, and presentation skills.
- Strong written and verbal communication abilities.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Ability to navigate ambiguity, manage competing priorities, and adapt in dynamic client environments.
- Detail-oriented with a process improvement mindset.
What Makes You Successful
You enjoy solving complex operational challenges, building trusted client relationships, and helping organizations navigate change. You're comfortable working with both technical and non-technical stakeholders and are energized by seeing clients achieve meaningful results from the solutions you help implement.
Additional Expectations
- Willingness to travel up to 80% as business needs require (including occasional international travel).
- Must reside in or be willing to relocate to an approved hiring location.
- Ability to work additional or flexible hours as needed and permitted by local regulations.
- Basic understanding of clinical workflow in areas of hospitals such as ED (Emergency Department), ICU (Intensive Care Units), Med Surg, and Perioperative units etc
- Possess decision making skills as well as the ability to deal with ambiguity
- Strong presentation and facilitation skills
- Strong written and verbal communication skills
- Attention to detail and Process orientated
- Strong analytic, troubleshooting, and problem-solving abilities
- Demonstrates the ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
Expectations
- Must be willing to travel up to 80% as needed (potentially internationally)
- Willing to work additional or irregular hours as needed and allowed by local regulations
