We are seeking a Senior Manager (M3), to lead our OCI Incident Management team. This role is part of a globally distributed leadership structure that ensures rapid detection, triage, and mitigation of OCI service-impacting events. As a senior manager, you will provide strategic direction and operational oversight of our US based regional team, with responsibility for minimizing downtime of OCI services and driving excellence in major incident response.
You will lead, mentor, and develop high-performing teams, ensuring consistent application of best practices and alignment with OCI’s high standards for scalability, performance, and security. This is a critical leadership role that interfaces with senior leaders across Oracle, collaborates effectively across organizational boundaries, and drives broad programs to continually improve OCI-wide service availability and operational maturity.
Oracle Cloud is state-of-the-art and constantly evolving. When critical issues arise, our team will be among the first to respond, and your leadership will be essential to minimize customer impact and maintain our reputation for reliability. If you are a collaborative leader passionate about operational excellence in a fast-moving environment, we would love to speak with you
Internal Responsibilities
Lead, mentor, and develop a high-performing regional incident response team, fostering a culture of ownership, collaboration, and continuous learning.
Oversee and coordinate cross-functional teams during major OCI service incidents, ensuring swift resolution and clear executive communications.
Drive adoption of best practices and automation to minimize downtime and improve incident response efficiency.
Promote thorough documentation and leverage lessons learned to improve processes and prevent recurrence.
Monitor service performance metrics, proactively identify risks, and guide teams to address systemic issues.
Collaborate with engineering and product leaders to define operational requirements and shape technology roadmaps.
Serve as the highest escalation point for complex or unresolved incidents, championing standards and excellence in incident management across the organization.
This position requires participation in an on-call rotation to provide support primarily during US business hours. Additionally, there may be occasional requirements to provide support during weekends. Flexibility and responsiveness during these periods is expected to ensure business continuity.
External Responsibilities
Lead, mentor, and develop a high-performing regional incident response team, fostering a culture of ownership, collaboration, and continuous learning.
Oversee and coordinate cross-functional teams during major OCI service incidents, ensuring swift resolution and clear executive communications.
Drive adoption of best practices and automation to minimize downtime and improve incident response efficiency.
Promote thorough documentation and leverage lessons learned to improve processes and prevent recurrence.
Monitor service performance metrics, proactively identify risks, and guide teams to address systemic issues.
Collaborate with engineering and product leaders to define operational requirements and shape technology roadmaps.
Serve as the highest escalation point for complex or unresolved incidents, championing standards and excellence in incident management across the organization.
This position requires participation in an on-call rotation to provide support primarily during US business hours. Additionally, there may be occasional requirements to provide support during weekends. Flexibility and responsiveness during these periods is expected to ensure business continuity.
