Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Financial Services Collector
About the Role
As a Senior Financial Services Collector , you will be responsible for managing complex delinquent accounts and engaging with customers to negotiate and secure payment arrangements. You will operate in compliance with all applicable regulations and internal policies while serving as a subject matter expert (SME) to support team success and performance improvement.
What You Will Do
- Establish rapport with customers to effectively overcome objections and negotiate payment solutions on higher-risk or complex accounts.
- Handle escalated accounts and provide guidance on dispute resolution and account management strategies.
- Accurately document all customer interactions, payment agreements, and account activity within the collections system.
- Ensure timely and successful resolution of assigned accounts, meeting or exceeding performance and quality standards.
- Identify trends, recurring issues, and opportunities for process improvements; escalate concerns as needed.
- Support onboarding and mentoring of newer team members, sharing best practices and compliance guidelines.
- Maintain strict adherence to company policies, FDCPA regulations, and all applicable compliance requirements.
What You Will Need to Have
- High School Diploma or equivalent required.
- Minimum 2–3 years of collections experience or a combination of collections and customer service experience.
- Prior experience in a call center or high-volume environment.
- Strong negotiation, problem-solving, and conflict-resolution skills.
- Demonstrated ability to handle complex or escalated customer interactions.
- Proven ability to meet or exceed KPIs (call quality, recovery rates, productivity, etc.).
What Would Be Great to Have
- In-depth knowledge of collections regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Prior skip tracing experience and use of advanced collection tools.
- Experience mentoring or training team members.
- Familiarity with compliance monitoring, audit readiness, or quality review processes.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
