Overview
The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls, accurately documenting maintenance issues, and entering work orders into a Computerized Maintenance Management System (CMMS). The position supports mission-critical operations by ensuring timely and precise communication between facility occupants, maintenance teams, and operational leadership.
Pay & Schedules Available:
- $22/hourly, weekday: Monday - Thursday | 9PM - 7:30AM
- $24/hourly, weekend: Friday - Monday | 9PM - 7:30AM
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
Responsibilities
- Answer high-volume incoming calls related to production and facility issues (HVAC, electrical, plumbing, structural, and specialized maufacturing systems)
- Collect detailed and accurate information regarding service requests from engineers, technicians, and facility personnel
- Enter, update, and track work orders within the CMMS system with a high level of accuracy
- Prioritize requests based on operational impact, safety, and mission-critical requirements
- Dispatch or notify appropriate maintenance personnel or contractors as needed
- Monitor open work orders and provide status updates to requestors and supervisors
- Identify and escalate urgent issues that could impact production, safety, or compliance
- Maintain complete and accurate records for auditing and regulatory compliance (FAA, OSHA, and company standards)
- Support continuous improvement efforts in maintenance operations and call handling efficiency
Qualifications
Qualifications
- High school diploma or equivalent required
- Experience in a call center, dispatch, or maintenance coordination role preferred
- Familiarity with CMMS platforms (e.g., Maximo or similar systems) strongly preferred
- Experience in aerospace, manufacturing, or industrial facility environments is a plus
- Strong communication skills, with the ability to interact with technical personnel and leadership
- Excellent data entry accuracy and attention to detail
- Ability to manage multiple tasks in a fast-paced, high-reliability environment
- Basic computer proficiency (Microsoft Office, enterprise systems)
- Ability to obtain and maintain any required security clearances
Work Environment
- Support 24/7 operations, including evenings, weekends, or holidays
- Fast-paced environment with a focus on safety, precision, and responsiveness
- Requires extended periods of sitting, phone use, and computer work
Key Competencies
- Safety and compliance focus
- Customer service excellence
- Attention to detail and accuracy
- Clear and effective communication
- Critical thinking and prioritization
- Reliability and professionalism
- Adaptability in a mission-critical environment
