LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is cantered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid and will be based in Mexico City, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are seeking a Manager, Customer Success to lead our Hispanic LATAM Customer Success team. This team plays a critical role in ensuring our customers achieve meaningful outcomes with LinkedIn’s Talent solutions.
As a leader, you will be responsible for building, developing, and inspiring a high-performing team of Customer Success Managers (CSMs), while driving customer adoption, engagement, satisfaction, and retention across your portfolio. You will serve as both a strategic leader and a hands-on partner in key customer engagements, helping navigate complex scenarios and ensuring long-term success.
You will also play a key role in shaping regional strategy, driving operational excellence, and influencing cross-functional initiatives across Sales, Product, and Operations.
Responsibilities:
Team Leadership & Talent Development
Lead, coach, and develop a team of Customer Success Managers, fostering a high-performance and growth-oriented culture
Model an “always be coaching” mindset, providing ongoing feedback, mentorship, and career development support
Customer Outcomes & Impact
Business & Operational Leadership
Own the health and performance of your segment, including renewal forecasting, risk management, and retention outcomes
Drive consistent execution against key metrics, including adoption, engagement, churn reduction, and customer value realization
Coach your team to effectively use CRM and Customer Success platforms (e.g., Microsoft Dynamics, Gainsight) to manage customer health, track engagement, and inform decisions
Cross-Functional Partnership
Collaborate with cross-functional teams (e.g., Product, Operations, Marketing) to represent the voice of the customer and drive improvements
Qualifications
Basic Qualifications:
Preferred Qualifications:
Additional Information
Global Data Privacy Notice and Compliance Posters for Job Candidates
Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.
