The Amazon Workforce Staffing (WFS) Japan Field Team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon in Japan. Associates should be bilingual and proficient in both verbal and written Japanese and English. Call Center associates are the key experts in getting candidates to their first day with Amazon, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues. They will manage internal and external candidate referrals to ensure the best possible candidate experience at Amazon. Successful applicants will exhibit high levels of candidate obsession, communication skills, emotional intelligence, discernibility, organization, and most importantly drive for action.
You will be responsible for inbound and outbound contact initiatives with candidates in our call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day at Amazon. You will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Amazon employees.
Key job responsibilities
Key job responsibilities
• Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction
• Interacting with candidates over email and phone to handle escalations/referrals
• Communicate effectively in both verbal/written form in both Japanese and English
• Participation in the continuous improvement of the overall hiring process
• Manage and own daily tasks from start to finish
• Perform administrative tasks as necessary
• Additional tasks as needed per business needs
