Oversees the implementation and maintenance of functional business programs.
Internal Responsibilities
Assists in the creation of detailed program plans with timelines and key milestones; Identifies potential risks and blockers for execution. Monitors and tracks progress against program plans ensuring we meet schedules, milestones, resources, and other key performance indicators (KPI). Provides regular status updates to Program Managers leveraging data and analytics; Proactively escalates issues early or in a timely manner. Assists in the development and implementation of standards for documentation to include standard operating procedures (SOPs), job aids, and other communication materials. Identifies opportunities for process improvements and provides recommendations to Program team leadership. Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Performs other duties as assigned.
External Responsibilities
Assists in the creation of detailed program plans with timelines and key milestones; Identifies potential risks and blockers for execution. Monitors and tracks progress against program plans ensuring we meet schedules, milestones, resources, and other key performance indicators (KPI). Provides regular status updates to Program Managers leveraging data and analytics; Proactively escalates issues early or in a timely manner. Assists in the development and implementation of standards for documentation to include standard operating procedures (SOPs), job aids, and other communication materials. Identifies opportunities for process improvements and provides recommendations to Program team leadership. Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Performs other duties as assigned.
